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GMB Review Message not appearing

It seems that GMB review messages aren't appearing as a mappable field anymore. I can see the reply for the GMB review, but not the actual review content. Why is this happening?
 

ArshilAhmad

Moderator
Staff member
Hi @GabrielCarrillo,

Please grant me access to your workflow by adding me as a team member. This will allow me to gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: [email protected]
Also, remember to revoke access once your query has been resolved.

Attaching a video for your reference:

 

ArshilAhmad

Moderator
Staff member
I tried replicating your issue, but we are still getting 'Comment' in the response captured. I would suggest you make a new connection with your Google My Business account, make a new comment on your Location through a different account, and capture the response by clicking on 'Save & Send Test Request'.
1688256215378.png


Follow the steps given in the screenshot attached below to establish a new connection with your Google My Business account.
1688256640573.png


1688256724781.png
 

ArshilAhmad

Moderator
Staff member
Exactly, since Laura B (the user) didn't write a comment and only gave a rating, your reply was captured instead.
1688321220155.png
 
Is there a way to use the "Send Test Request" button and choose which review appears here? Since Laura didn't leave a review comment, it's not showing up as a mappable field like you said. So can I generate a different review (without just posting a new review on Google) that DOES have a review comment? https://prnt.sc/fhb3R3fXtLzg

Thanks!
 

ArshilAhmad

Moderator
Staff member
The 'Save & Send Test Request' button always captures the latest review, and it is not possible to choose which review to fetch.
I suggest making a test comment using a different account and deleting the review after the setup is complete.
 

ArshilAhmad

Moderator
Staff member
I am not sure why that review is not being captured. As mentioned previously, I would suggest once again that you submit a test review for setup, as those are being fetched.
 
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