GMB Review Message not appearing

[GabrielCarrillo]

It seems that GMB review messages aren't appearing as a mappable field anymore. I can see the reply for the GMB review, but not the actual review content. Why is this happening?

Screenshot

Captured with Lightshot

prnt.sc

Screenshot

Captured with Lightshot

prnt.sc

 

[ArshilAhmad]

Hi @GabrielCarrillo,

Please grant me access to your workflow by adding me as a team member. This will allow me to gain a better understanding of your issue.
Once you have added me as a Team Member, do let us know the name of your workflow.
Email: [email protected]
Also, remember to revoke access once your query has been resolved.

Attaching a video for your reference:

 

[GabrielCarrillo]

Done. It's called Lumen Optimal Wellness.

 

[ArshilAhmad]

I tried replicating your issue, but we are still getting 'Comment' in the response captured. I would suggest you make a new connection with your Google My Business account, make a new comment on your Location through a different account, and capture the response by clicking on 'Save & Send Test Request'.

Follow the steps given in the screenshot attached below to establish a new connection with your Google My Business account.

 

[GabrielCarrillo]

I tried that and it didn't work. It's still not showing the actual review. https://prnt.sc/a-IgEKxGnGog

 

[ArshilAhmad]

I performed a test review for your location, and the comment is being captured.

 

[GabrielCarrillo]

So why won’t it show up for me? Is it because it has a reply to the review?

 

[ArshilAhmad]

Exactly, since Laura B (the user) didn't write a comment and only gave a rating, your reply was captured instead.

 

[GabrielCarrillo]

Okay thank you. Can you please delete that review ASAP

 

[GabrielCarrillo]

Okay thank you. Can you please delete that review ASAP

The test one you wrote

 

[ArshilAhmad]

The test one you wrote

I have deleted the review.

 

[GabrielCarrillo]

Is there a way to use the "Send Test Request" button and choose which review appears here? Since Laura didn't leave a review comment, it's not showing up as a mappable field like you said. So can I generate a different review (without just posting a new review on Google) that DOES have a review comment? https://prnt.sc/fhb3R3fXtLzg

Thanks!

 

[ArshilAhmad]

The 'Save & Send Test Request' button always captures the latest review, and it is not possible to choose which review to fetch.
I suggest making a test comment using a different account and deleting the review after the setup is complete.

 

[GabrielCarrillo]

There's a more recent review on the Google account, but that's not showing up in when I Send Test Request. I've already tried reintegrating Google too.

Screenshot

Captured with Lightshot

prnt.sc

Screenshot

Captured with Lightshot

prnt.sc

 

[ArshilAhmad]

I am not sure why that review is not being captured. As mentioned previously, I would suggest once again that you submit a test review for setup, as those are being fetched.