Google Business Profile Review Auto Reply Responds to the wrong reviewer.

[pcservices]

Hello Team,

I'm hoping you can help with a workflow issue. When a new review comes in, the automated reply is being sent to the last reviewer, not the person who just wrote the review. The link of the workflow is below. I also attached a picture of the Google business profile.

Link to Workflow:

Pabbly

connect.pabbly.com

Thank you!

 

[Preeti Paryani]

Hello @pcservices,

Upon checking, we noticed that a static value has been mapped under the Review Name field. To ensure the workflow functions correctly, please map a dynamic value from Step 1 instead.

For better understanding, please refer to the attached images:

Current Setup (using static value)

Recommended Setup (using dynamic value from Step 1)

Let us know if you need further assistance with this.

 

[pcservices]

@Preethi once again, thank you for the prompt response. The changes have been made and will let you know if further issues later.

Best regards,

 

[Preeti Paryani]

Hello @pcservices,

Sure, please monitor the workflow for some time and let us know how it goes.