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Google Business Profile Review Auto Reply Responds to the wrong reviewer.

pcservices

Member
Hello Team,

I'm hoping you can help with a workflow issue. When a new review comes in, the automated reply is being sent to the last reviewer, not the person who just wrote the review. The link of the workflow is below. I also attached a picture of the Google business profile.

Link to Workflow:

Thank you!
 

Attachments

  • Review.png
    Review.png
    49.5 KB · Views: 1

Preeti Paryani

Well-known member
Staff member
Hello @pcservices,

Upon checking, we noticed that a static value has been mapped under the Review Name field. To ensure the workflow functions correctly, please map a dynamic value from Step 1 instead.

For better understanding, please refer to the attached images:

Current Setup (using static value)

1754115130337.png


Recommended Setup (using dynamic value from Step 1)

1754115150694.png


Let us know if you need further assistance with this.
 
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