How do I correct an error?

Status: Closed ยท Asked by Clark Shie on ยท 0 views

Clark Shie โ€” Question ยท
Aloha,

I connected my Instagram account and have a good response, but when I add the Pabbly Filter and make my selections for connecting instagram>Reels I get an error on the connection. My goal is to have our IG reels go to our YouTube cannel, and I keep getting stuck even tough I following specific instructions. Please advise. Thank you!

Screenshot 2026-09-21 at 10.59.23โ€ฏAM.png
Pabbly Support โ€” Reply ยท

Hello Clarke,

Thanks for contacting us.

We checked the workflow and the filter is giving correct response because the Captured Trigger response is a Carousal_Album and not the Reel.

image.pngYou can hit the Re-capture response button of the Trigger step and then add a Reel in your Instagram account so that the Reel can be captured.

Thanks & Regards,

Adeel Akhtar
๐ŸŒ Pabbly.com

Pabbly Support โ€” Reply ยท

I hope you are doing well. Just following up on our previous email.

Thanks & Regards,
Arshil Ahmad
๐ŸŒ Pabbly.com
Pabbly Support โ€” Reply ยท

Our team has fixed the issue related to the Facebook Lead Ads trigger step triggering for old leads. You can enable your affected workflows, and they should work as expected now.

We have also reset the tasks consumed in your Pabbly Connect account due to this issue. We sincerely apologize again for the inconvenience caused.

Thanks & Regards,
Arshil Ahmad
๐ŸŒ Pabbly.com
Pabbly Support โ€” Reply ยท

Just following up one last time regarding this.

Since we haven't received your reply, we'll be closing this support ticket for now.

If you need any further assistance, please send us an email at support@pabbly.com, and we'll be happy to help.



On Sep 23, 2026, 11:50 PM, Arshil Ahmad <support@pabbly.com> wrote:

I hope you are doing well. Just following up on our previous email.

Thanks & Regards,
Arshil Ahmad
๐ŸŒ Pabbly.com

Thanks & Regards,
Arshil Ahmad
๐ŸŒ Pabbly.com

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