How to Connect Your Existing WhatsApp Business Number to Pabbly Chatflow

Adding a WhatsApp number in Pabbly Chatflow is quick and easy. Follow these simple steps for a smooth setup process.

You can also watch this step-by-step video tutorial for guidance: [video URL here]

Step 1: Log in to Your Pabbly Chatflow Account​

• Open your web browser and visit the Pabbly Chatflow website.
• Enter your login details and click Sign In.
• After logging in, you will be taken to the Dashboard.

Refer to the image below for reference:
(Attach Image: Dashboard View)

Step 2: Locate and Click "Add WhatsApp Number"​

• On the Dashboard, you’ll see an overview of your WhatsApp Message Credits and key metrics.
• On the Dashboard, find the Add WhatsApp Number button at the top-right corner.
• Click the dropdown arrow next to the button to open available options.

(Attach Image: Highlighted "Add WhatsApp Number" Button)

Step 3: Select WhatsApp Connect Method​

• From the dropdown, click on WhatsApp Connect (Preferred) to start the connection process.

Step 4: Verify Facebook Login and Business Profile​

• Before connecting your WhatsApp Business account, make sure:
  
  • You are logged into your Facebook account.

• Your Business Profile is created or added in the Meta Business Suite.

Step 5: Click Connect and Continue with Facebook Account​

• Click the Connect button.
• Continue with your existing Facebook account by logging in if required.

Step 6: Connect Your Account to Meta​

• Click Get Started to connect your account to Meta Business.

Step 7: Fill in Business Information​

• Enter your business details.
• Select your Business Portfolio.
• Click Next.

Step 8: Select Setup Option​

• Choose Connect your existing WhatsApp Business App.
• Click Next.

Step 9: Enter WhatsApp Business Number​

• Enter your WhatsApp Business phone number.
• Click Next.
  
  
  

Step 10: Confirm or Edit WhatsApp Business Account Details​

• Review the WhatsApp Business account information.
• Edit if necessary.
• Click Next.

Step 11: Review and Grant Pabbly Access Permissions​

• Review the permissions Pabbly Chatflow requests, which you have previously granted, allowing Pabbly to:
  
  • Access and manage your product catalog
  • Access and manage your business
  • Access and manage your WhatsApp Business account
  • Access and manage conversations on WhatsApp
• Click Continue to confirm these permissions.

• The connection process may take a few moments.

Step 12: Finish Setup​

• After granting permissions, you will see a confirmation screen showing that your account is connected.
• Click the Finish button to complete the setup process.
• Once finished, your WhatsApp Business number will be successfully connected and ready to use in Pabbly Chatflow.

NOTE : WhatsApp will review your business to ensure compliance with their Commerce Policy and may contact you within 24 hours if there are any issues.
After approval, you can send:

• At least 1,000 business-initiated conversations per phone number in a rolling 24-hour period.
• Unlimited customer-initiated conversations without restriction.

Step 13: Return to Dashboard​

• After clicking Finish, you will be redirected back to the Pabbly Chatflow dashboard.
• Your WhatsApp Business number will now be listed and ready for use.
• You can start managing your WhatsApp messages and automations from the dashboard.

Step 14: Manage Your Connected WhatsApp Number​

• On the Pabbly Chatflow dashboard, locate the table listing your connected WhatsApp Business numbers.
• Here, you can:
  
  • See your connected WhatsApp Business number(s) clearly listed.
  • Click Access Inbox to open and manage conversations for that specific number.
  • Manage contacts and chats linked to your WhatsApp Business number directly from the dashboard

Step 15: Start Using Inbox and Messaging Features​

Now that your WhatsApp Business number is connected, you can use the Inbox to chat directly with your customers.
The Inbox supports:

• Regular messages, pre-approved templates, AI assistant, quick replies, etc.
• Automated replies and scheduled messages
• Managing multiple customer conversations efficiently

This empowers your business to engage customers professionally and efficiently through WhatsApp using Pabbly Chatflow.

Note : If you send a message directly through the WhatsApp Business app (outside of Chatflow), Chatflow credits will not be consumed.

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Note: Some regions may not support integration with the WhatsApp Business app for direct messaging through Pabbly Chatflow.
Unsupported Countries/Regions:
WhatsApp Business account phone numbers with country codes from the following countries are not supported:

• Australia
• Japan
• Nigeria
• Philippines
• Russia
• South Korea
• South Africa
• Turkey

WhatsApp Business account phone numbers with country codes from countries in the following regions or kingdoms are also not supported:

• European Economic Area (EEA)
• European Union (EU)
• United Kingdom (UK)

Reason for unsupported regions/countries:

• These countries/regions are either restricted by WhatsApp due to regulatory requirements, compliance issues, or legal limitations in these areas. WhatsApp may not have local partnerships or may be subject to government regulations that prevent the use of WhatsApp Cloud API or certain services in these regions.

For more details, refer to Meta's official documentation on onboarding WhatsApp Business app users:
Meta Developers - Embedded Signup Custom Flows