Infusionsoft Apply Tag Issue

[Jake33]

VIDEO: https://l.greatmountainmarketing.com/d5uDQNZy

When applying a tag, Pabbly Connect is asking for contact ID to map the data back to Infusionsoft. We have that. When we process, it says "DUPLICATE".

How do we make this work? See video for details.

Thanks

 

[ArshilAhmad]

Hi @Jake33,

I am unable to access the video shared, through the link you shared.

Anyway, the Duplicate response occurs when a tag has already been added to the contact, and a user is trying to add the same tag to the same contact again. Your workflow is setup correctly, and the automation should work as intended.

 

[mflauta]

Hi Jake! Wanting to ask if this is already resolved? If yes, may I know what workaround you have to make it working? This is exactly my problem right now.

 

[ArshilAhmad]

Your concern is being addressed on this thread:

Infusionsoft by keap: Apply Tag to contact not working

I am not sure what is wrong but I have 2 problems: 1. If I map both email and tag, when I do the test, it is successful but it is not applying the tag as it says "DUPLICATE" even though the tag is not reflecting in keap. 2. When I don't map them it says unable to find this contact.

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