Invoice template: Unit price shows "-" on real invoices, and a suggestion for zero-value rows

Thanks for the quick explanation, that makes sense.

I'd rather not switch to Per Unit though, since that changes how the plan is billed (quantity at checkout) just to fill one column on the invoice, and these plans have active subscriptions renewing against them.

Would it be possible, as a small improvement, to show the plan price in the Unit price column for Flat Fee plans (quantity 1 × plan price)? Or to hide the Unit price column when it has no value? Right now "-" next to a $20.00 amount looks like missing data to customers.

Also, any thoughts on the second point from my message, hiding the zero-value rows like "Discount -$0.00" in red?

Thanks!

Sven

Hello,

We appreciate you sharing this improvement feedback regarding the Unit Price column for Flat Fee plans and the display of zero-value rows such as “Discount -$0.00.”

We understand your concern and will review these suggestions with our team based on feasibility. To help our team track and evaluate the requests, we kindly request you to submit them as feature requests on our roadmap.

You can submit your feature request here:
Pabbly Roadmap

We appreciate your valuable feedback and suggestions.

Thanks, but I won't submit these on the roadmap.

I've already posted several requests there, and none of them has been picked up or even answered. I opened a separate thread about exactly that:

https://forum.pabbly.com/threads/is-pabbly-subscription-billings-roadmap-actively-maintained.216471

So pointing me back to the roadmap doesn't really help. These two are small fixes on the invoice that every customer of mine sees, not big feature requests. Please pass them to the product team directly from this ticket.

If the roadmap is still the only channel you use, it would help to have a reply in that thread explaining whether it is actively maintained and how requests get prioritized.

One more thing: please do not post screenshots of my account dashboard publicly. The screenshot in your earlier reply shows my product list, plans and coupon counts, and this forum is public. Please remove it from this thread, and in future share anything from my account privately, for example by email.

Thanks,
Sven

Hello,

We understand your concern and appreciate you sharing this genuine feedback regarding the invoice improvements. Our team generally reviews such requests and evaluates their feasibility before implementing any changes.

Please rest assured that your request will be reviewed by the concerned team. If the request is approved, the necessary changes will be implemented accordingly.

Until then, when a plan is configured with Flat Fee pricing, the Unit Price field will continue to display as null/blank, as there is no unit-based pricing associated with the plan.

We also appreciate your patience and understanding while the team reviews your request.

But you did not answer my request about the screenshot. Your earlier reply in this public thread still shows a screenshot of my account dashboard (product list, plans, coupon counts). Please remove that image from the thread today

As requested, I've added both to the roadmap:

https://roadmap.pabbly.com/pabbly-subscription-billing?post=4935

https://roadmap.pabbly.com/pabbly-subscription-billing?post=4934

Judging by my earlier requests there, I don't expect them to be looked at, but I'd be happy to be proven wrong this time.

And the screenshot of my dashboard is still in this thread. Please remove it.

Hello,

Please be informed that we have escalated your feature request to the concerned technical team for further review. The team will evaluate the request based on its feasibility and provide us with an update accordingly.

Once we receive an update from the team, we will get back to you with further information.

Meanwhile, we appreciate your patience and understanding.

Shekh, this is the fourth time I'm asking, and it has been ignored in every reply.

Your post #2 contains a screenshot of my account dashboard in a public forum. Remove it, or if you don't have the rights to do that, forward this to a moderator or admin who does. Moving this thread to a private conversation would also be fine.

Hello,

We sincerely apologize for the inconvenience caused. We have deleted the specific screenshot of your Pabbly Subscription Billing dashboard from the public forum. Kindly check on your end.

We appreciate your patience and kind cooperation.

Hello,

We would like to inform you that our team is currently reviewing the feasibility of your feature request. We will share an update with you as soon as we receive further information from the team.

Regarding the screenshot shared on the public forum, we have also deleted the specific screenshot containing your Pabbly Subscription Billing dashboard. Kindly check and confirm on your end.

We appreciate your continued patience and understanding while we work on this.

Hello,

This is a follow-up regarding your feature request. Our team is still reviewing its feasibility, and we will share an update as soon as we receive further information.

We have also deleted the screenshot containing your Pabbly Subscription Billing dashboard from the public forum.

We appreciate your patience and understanding. Please let us know if you have any questions in the meantime.

Thanks for the update and for removing the screenshot.

No need to follow up on the feature requests anymore. I'm moving my subscriptions off Pabbly, so feel free to close this thread and the two roadmap posts. Details here:

https://forum.pabbly.com/threads/moving-my-subscriptions-off-pabbly.219331

Thanks,
Sven