Typo and misleading wording in the default "Stripe SCA Confirmation Email To Customer" template
Status: Closed · Asked by Sven B on · 0 views
I noticed two things in the default template for "Stripe SCA Confirmation Email To Customer" that might be worth updating for all accounts.

1. Typo: the body says "Please confirm you payment to {{ProductName}}". I think it should be "your".
2. Card network wording: the text says "...using Visa Secure. Your bank requires this security measure for your card ending in {{CardEndNumber}}." Since this email also goes out for Mastercard, American Express and other cards, customers with those cards may be confused about why it mentions Visa. Maybe something card-neutral would work better, for example:
"Please confirm your {{ProductName}} payment. Your bank needs you to approve it once for your card ending in {{CardEndNumber}}. It only takes a moment."
Or, if you prefer to name the security step, "3D Secure" is the general term that covers all card networks.
I've already adjusted my own template, so this is just a suggestion for the default.
Thanks!
Sven
Hi Sven,
Thank you for bringing this to our attention!
We appreciate you pointing out the typo and sharing your feedback regarding the card network wording.
I will forward this to our team so they can review and update the default template accordingly.