Klaviyo custom fields error.

[juanmontero]

Greetings,
I am trying to add a profile custom field in Klaviyo.
This works fine when I am testing the flow by clicking "Save and test".

However, when this flow is triggered by the webhook, that step is getting an error.

This is the data in

This is the Data out

This is the flow response when I save and test. And I can confirm that Klaviyo received the updated custom fields.

Any help ?
Thanks

 

[Pabbly]

We're looking into this and will update you in while. Looks like we need to contact the Klaviyo team as their API seems to be depreciated.

 

[juanmontero]

Hi, it has been a while. Where you able to fix this? Thanks

 

[Pabblymember11]

Hey @juanmontero

We are in touch with Klaviyo's team and currently working on it. We will let you once we get any update from them.

Your kind patience will be highly appreciated.

Thanks!

 

[juanmontero]

Hi @Supreme Verma , it has been a while.
Do you have any updates on this?

 

[Pabblymember11]

Hey @juanmontero

We have contacted the Klaviyo support team regarding your query but we didn't get any reply from their side. Although we have contacted their support team again.

If we get any information from their side regarding your concern about adding custom fields, we will update you soon.

Thanks!!

 

[Pabblymember11]

Hey @juanmontero

We looked into the issue and it seems like for that particular execution in which the custom fields you were adding and for that instance the Klaviyo's API didn't respond and get failed.

Please check out the following history log of your workflow in which Klaviyo didn't respond.

Otherwise, the action step seems fine to us and adding the custom fields perfectly.

 

[juanmontero]

Yes, that is the error I am getting

 

[Pabblymember11]

Hey @juanmontero

For this, you might need to contact Klaviyo's support team once and share the above history log with them. They will probably tell you what could be the possible issue with this, as the data was sent to their API properly from Pabbly but as in response we are not receiving proper response.

 

[matt@restaurantequipment.]

@juanmontero did you get this fixed?

 

[Pabblymember11]

@juanmontero did you get this fixed?

Can you please create a new thread and share the workflow URL with us, so that we can look into it?