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Klaviyo custom fields error.

Greetings,
I am trying to add a profile custom field in Klaviyo.
This works fine when I am testing the flow by clicking "Save and test".

However, when this flow is triggered by the webhook, that step is getting an error.

This is the data in
1629135950600.png


This is the Data out

1629135966406.png


This is the flow response when I save and test. And I can confirm that Klaviyo received the updated custom fields.

1629136034926.png


Any help ?
Thanks
 

Pabbly

Administrator
Staff member
We're looking into this and will update you in while. Looks like we need to contact the Klaviyo team as their API seems to be depreciated.
 
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Pabblymember11

Guest
Hey @juanmontero

We are in touch with Klaviyo's team and currently working on it. We will let you once we get any update from them.

Your kind patience will be highly appreciated.

Thanks!
 
P

Pabblymember11

Guest
Hey @juanmontero

We have contacted the Klaviyo support team regarding your query but we didn't get any reply from their side. Although we have contacted their support team again.

If we get any information from their side regarding your concern about adding custom fields, we will update you soon.

Thanks!!
 
P

Pabblymember11

Guest
Hey @juanmontero

We looked into the issue and it seems like for that particular execution in which the custom fields you were adding and for that instance the Klaviyo's API didn't respond and get failed.

Please check out the following history log of your workflow in which Klaviyo didn't respond.

2021-09-21_17h43_18.png


Otherwise, the action step seems fine to us and adding the custom fields perfectly.
 
P

Pabblymember11

Guest
Hey @juanmontero

For this, you might need to contact Klaviyo's support team once and share the above history log with them. They will probably tell you what could be the possible issue with this, as the data was sent to their API properly from Pabbly but as in response we are not receiving proper response.
 
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