My Subscription not on visible in my account

Status: Open · Asked by Jane Miller on · 0 views

Jane Miller — Question ·
Hello,

I recently upgrade my account to 10k subscriber and I also have invoice and payment receipt but its not visible in my account.

There is no subscription mentioned in my account and also there is no paid Invoice as well.

You have been successfully subscribed and a payment of ₹ 2009.54 has been made .
Subscription Plan

Pabbly Email Marketing Monthly Plan - Tier 1 (INR) (HSN Code: 997331)

Pabbly Email Marketing - Pabbly Email Marketing Monthly Plan - Tier 1 (INR) (HSN Code: 997331)

Amount: ₹ 2009.54

Next due on 1 Nov 2026

Payment Details

₹ 2009.54

Payment ID: Tiejjl7CfLnHvl

Paid on

Bill Date

1 Oct 2026

 
Pabbly Support — Reply ·

Hello,

Thanks for reaching out.

To help us track down your purchase and make sure your account is mapped correctly, could you please provide us with a couple of details?

  1. What is the registered email ID for your main Pabbly account?

  2. Which email address was used at the time of purchasing the plan?

Once we have these details, we will investigate the issue.

Thanks & Regards,
Naman Bansod
Customer Support Specialist
🌐 Pabbly.com
👉 Rate your support
Jane Miller — Reply ·

Hello,

Thank you for your reply,

[email hidden] this is my pabbly account ID and below is the ID which I mentioned during complete the checkout process.

[email hidden]

I got the Invoice and purchase details on the [email hidden].

Hope that will help to check my account.

Pabbly Support — Reply ·

Hello Jane,

Thank you for reaching out!

Upon reviewing our records, we found that your subscription is currently active under the email address [email hidden], while your main Pabbly account is registered under [email hidden].

To proceed with transferring the subscription to your main account, we kindly request you to send a brief confirmation email directly from [email hidden], authorizing the transfer to [email hidden].

Once we receive your confirmation from the registered email address, we will proceed with the subscription transfer accordingly.

We look forward to your response and will be happy to assist you further.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access
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Pabbly Support — Reply ·

Hello Jane,

We are following up regarding your subscription transfer request. As shared earlier, the subscription is currently active under [email hidden], while your main Pabbly account is registered under [email hidden].

To proceed with the transfer, we still require a brief confirmation sent directly from [email hidden], authorizing us to transfer the subscription to [email hidden].

Kindly send the confirmation from the registered email address so that we can verify the request and proceed with the transfer accordingly.

We look forward to your response.

Thanks & Regards,

Shekh Dilshekh

Customer Support Specialist

🌐 Pabbly.com

🎉Black Friday Early Access
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