My Subscription not on visible in my account
Status: Open · Asked by Jane Miller on · 0 views
Hello,
I recently upgrade my account to 10k subscriber and I also have invoice and payment receipt but its not visible in my account.
There is no subscription mentioned in my account and also there is no paid Invoice as well.
| You have been successfully subscribed and a payment of ₹ 2009.54 has been made . | ||
Subscription PlanPabbly Email Marketing Monthly Plan - Tier 1 (INR) (HSN Code: 997331) Pabbly Email Marketing - Pabbly Email Marketing Monthly Plan - Tier 1 (INR) (HSN Code: 997331) Amount: ₹ 2009.54 Next due on 1 Nov 2026 | ||
Payment Details₹ 2009.54 Payment ID: Tiejjl7CfLnHvl Paid on | ||
Bill Date1 Oct 2026 |
Hello,
Thanks for reaching out.
To help us track down your purchase and make sure your account is mapped correctly, could you please provide us with a couple of details?
What is the registered email ID for your main Pabbly account?
Which email address was used at the time of purchasing the plan?
Once we have these details, we will investigate the issue.