new numbers do not work

[ahmadalkhudairi]

I setup Connect with a workflow to send message whenever I have a trigger from shopify for new order and it works perfectly with for one phone number (The one I selected during setup) but if another customer triggers a new order they do not receive any mesgs

 

[ArshilAhmad]

Hi @ahmadalkhudairi,

Could you please share the Task History ID of the workflow execution where the customer who didn't receive the message?

 

[ahmadalkhudairi]

Hi @ahmadalkhudairi,

Could you please share the Task History ID of the workflow execution where the customer who didn't receive the message?

IjU3NjUwNTZmMDYzMzA0M2Q1MjY1NTUzNjUxMzc1MTYwNTQzOTBmMzAi_pc​

 

[ahmadalkhudairi]

I did some further testing and apparently the customer will not receive any messages from the automation unless they initiate a conversation with my WhatsApp API first. If they initiate once then they start receiving messages afterwards. Does it make sense? How to solve it?

 

[ArshilAhmad]

Please try using the 'Send Template Message' action step if you want to send messages to customers who have not initiated the conversation.

 

[ahmadalkhudairi]

Worked perfectly well. thanks

 

[Preeti Paryani]

Hello @ahmadalkhudairi,

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