New Ticket forcing you to put in a ticket number

[mactech602]

When I try to set up a task that creates a new ticket in SyncroMSP I have to add a ticket number which is required to run the task. How do I change it so it will create a new ticket using the next available ticket number. If I have to put in a ticket number then the workflow would only work one time.

Also the ticket problem type doe not show all the options available in the dropdown menu. Is there a way for it to show them all?

Thanks

 

[Pabblymember11]

Hey @mactech602

We have removed the required from the Ticket Number. You may leave the field empty, please give it a try now and let us know if that works for you.

 

[mactech602]

Great! That seems to have fixed it.