Pabbly Not Finding New Group Posts

[billymingione]

Currently everytime I try running a test after connecting Pabbly to my Facebook group, pabbly is unable to find new posts (or the most recent posts in the group). I keep getting a response that shows:

Am I doing something wrong? I'm trying to set up an autoresponder to Facebook group posts when people ask questions in my group.

Thanks in advance,
William

 

[ArshilAhmad]

Hi @billymingione,

Could you please confirm if you are the admin of the Facebook Group whose posts you are trying to capture and if you have followed the steps given in the help text.

 

[billymingione]

Hi @ArshilAhmad

Yes, I am the group owner and Admin. I have also done this multiple times (trying to connect and re-connect)

 

[ArshilAhmad]

Please allow me some time to look into this. I will get back to you with an update soon.

 

[billymingione]

Thank you I appreciate your help with this!

 

[ArshilAhmad]

We checked your issue at the backend and found that this issue originates from Facebook's end. Please get in touch with Facebook's support team to gain a better understanding of this issue.

Below is the error you encountered while trying to fetch New Posts from Facebook.

For more information, please refer to the documentation attached below.

New Pages Experience Error Codes

The New Pages Experience Error Codes guide displays common error codes, error messages, and affected endpoints for the New Page Experience API.

developers.facebook.com

 

[billymingione]

What should I be asking them?

 

[ArshilAhmad]

Ask them the reason for this error.

 

[billymingione]

I cant seem to find any specific facebook support. Where should I be looking for this? @ArshilAhmad

 

[Supreme]

I cant seem to find any specific facebook support. Where should I be looking for this? @ArshilAhmad

You can try contacting Meta support for your concern here -

Log into Facebook

Log into Facebook to start sharing and connecting with your friends, family, and people you know.

www.facebook.com