PDF is getting delivered even if the payment gets cancelled
Status: Open · Asked by Girja Wanchoo on · 0 views
Hello,
Thank you for reaching out and for flagging this.
To understand the setup correctly, could you help us with a few details:
1. Which Pabbly product and workflow is delivering the PDF (for example, is this part of a checkout/order flow, an automation, or an email notification)?
2. How is the PDF delivery currently configured and triggered?
3. Could you share the order numbers or examples (one successful payment and one failed/cancelled payment) where the PDF was delivered in both cases?
4. A screenshot of the setup and the delivered PDF, if possible, or the workflow name and the URL.
These details will help us trace the exact trigger and confirm why the PDF is being sent regardless of payment outcome. Once we have them, we'll investigate and get back to you.