Rule Does not work & Enable Error still Send Email notification

Status: Open · Asked by IChild Company on · 0 views

IChild Company — Question ·
Dear Support,

1. We have set a Router condition only execute if Email is Not Empty or Exist. BUT the flow still enacts and cause an error when sending email. Please check? 

AND

2. Why does the system still send an error email when we have enabled "Ignore Error (Enabled)" . Please check on this else we will be getting so many redundant email alerts.
Empty Email or Does not existing.png
Empty Email Field.png
Effected Ignore Error.png
Still Send Error Email.png
Fagun Shah — Reply ·

1, Your filter is OR condition, so if the Key Exist then it will go ahead. If you want both conditions to be true then use AND and not OR.

  1. Ignore error(enabled) is used to execute next step even though there are error in that step(dependent steps), it doesn't stop sending error emails.

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