• Instructions to Ask a Question

    Click on the "Ask a Question" button and select the application for which you would like to ask questions.

    We have 5 different products namely - Pabbly Connect, Pabbly Subscription Billing, Pabbly Email Marketing, Pabbly Form Builder, Pabbly Email Verification.

    The turnaround time is 24 hrs (Business Hours - 10.00 AM to 6.00 PM IST, Except Saturday and Sunday). So your kind patience will be highly appreciated!

    🚀🚀Exclusive Discount Offer

    Just in case you're looking for any ongoing offers on Pabbly, you can check the one-time offers listed below. You just need to pay once and use the application forever -
     

    🔥 Pabbly Connect One Time Plan for $249 (🏆Lifetime Access) -  View offer 

    🔥 Pabbly Subscription Billing One Time Plan for $249 (🏆Lifetime Access) - View offer

Shopify: Find customer by email - fails to find customer

wibbler

Member
Whenever I search for a customer in Shopify using a pabbly step, the result is always empty. I have a router step after this step that creates the customer if it doesn't exist.

1675353237369.png

and the result:
1675353258191.png


As you can see, this customer does exist in Shopify:
1675353392284.png


Therefore the workflow tries to create the customer and errors.
 

Supreme

Well-known member
Staff member
Hey @wibbler

Please name the workflow once you have set the filter condition for the same so that we can check the same on our end.
 

Supreme

Well-known member
Staff member
Hey @wibbler

We can see from your workflow, that Shopify is not getting the customer from the action step accordingly.

1676551235968.png


Perhaps at that time of the execution, Shopify might not be able to process your request and resulting in a blank response.
 

wibbler

Member
Is the problem that Pabbly is not sending the information correctly to Shopify, or that Shopify is not sending the information?

The error happens every time.

Who can help improve the outcome, Pabbly or Shopify?
 
Last edited:

Supreme

Well-known member
Staff member
Is the problem that Pabbly is not sending the information correctly to Shopify, or that Shopify is not sending the information?
You can see the same in the Data In the task section of what request we have sent to the application and in Data Out you can see what response the application has sent in response.

Though we have forwarded your concern to our technical team and once we get any news from them we will let you know.
 

Supreme

Well-known member
Staff member
Hey @wibbler

We have made a slight change from our end and it should work for you in automation now.

So, kindly reconnect the action step and tr again.
 
Top