Subscription Payment Completed but No Confirmation Received
Status: Answered · Asked by Priti Mundhara (Dyulabs) on · 0 views
Dear Pabbly Support Team,
I have completed the payment for my Pabbly subscription, but I have not received any payment confirmation email or message. Additionally, my subscription status is not updated on the website.
Could you please verify the payment status and activate my subscription as soon as possible? If the payment has been received successfully, kindly share the confirmation and update my subscription details.
Please let me know if any additional information or transaction details are required from my side.
Thank you for your support.
Best regards,
Parth
Hello Parth,
Thank you for reaching out.
First, a couple of quick things to check:
1. Log in to your Pabbly account using the exact email address you used at checkout, the purchased plan is often already active there. Note that payments are linked to the checkout email, which may differ from your login email, so if a different email was used the plan would be assigned to that one.
2. Check your spam/junk folder, as confirmation emails sometimes land there.
3. If you are in India, the GST invoice is sent in a separate email within 24 hours of purchase, so it may arrive a little later than the order confirmation.
If the subscription still does not appear after this, please reply with the following at support@pabbly.com so we can locate the payment and map the plan to the correct account:
- The email address used at checkout (this may differ from your login email)
- A payment screenshot or receipt, and the transaction ID / UTR / reference number
Once we have these details, our team will verify the payment and activate your subscription on the correct account.
