How i can stop Subscription renewal email to dedicated customers

Status: Open · Asked by PentestX Dev & UAT on · 0 views

PentestX Dev & UAT — Question ·
i want to stop subscription renewal emails
Pabbly Support — Reply ·

Hello,

Thanks for reaching out.

Could you please clarify:

1. Are you a merchant using Pabbly Subscription Billing who wants to stop renewal/dunning emails from being sent to your own customers? Or are you a Pabbly subscriber who wants to stop receiving renewal reminders yourself?
2. Which product/account is this related to?

If you are a merchant and want to control the automated renewal and failed-payment (dunning) emails sent to your customers, these can be managed under Settings in Dunning Management, where you can enable or disable dunning, configure retry attempts, and assign the email templates used for each retry.

Once you confirm your setup, we can give you the exact steps.

Thanks & Regards,
Soumya Tripathi
Customer Support Lead
🌐 Pabbly.com
🎉Black Friday Early Access
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