Payment entries not showing up in invoice
Status: Open · Asked by SabeHub Hub on · 0 views
Hello Puneet,
Thank you for reaching out, and sorry for the trouble.
This usually happens when the Razorpay webhook listener is not configured (or not configured correctly) in your Pabbly Subscription Billing account. Without the webhook, Pabbly cannot receive payment status updates from Razorpay, so the payments succeed in Razorpay but no invoice or sales entry is created in Pabbly.
Please check the following:
1. Add the Pabbly webhook in Razorpay. Log in to your Razorpay dashboard and go to Settings > Webhooks > Add New Webhook, and set the Webhook URL to: https://payments.pabbly.com/api/listener/razorpay
2. Enable the required Active Events (all are needed for correct syncing): payment.failed, payment.captured, subscription.charged, subscription.authenticated, subscription.cancelled, subscription.paused, subscription.resumed, subscription.activated, refund.created, refund.processed, refund.failed. Then save the webhook.
3. Make sure you are sharing the Pabbly Subscription Billing checkout page with your customers, as payments are only captured in Pabbly when the checkout originates from Pabbly.
Please note that after enabling the webhook, only new payments will be captured.
