Subscription Revenue Incorrect After Upgrade

[FredFredrickson]

Hi there, I tested upgrading an active subscription. The test user had a subscription for $299 / month and I upgraded them to $399 / month.

My Sales page shows correctly a payment for $299 and then a second charge for an additional $100. This looks right.

But on the subscription page, the revenue shows $698 ($299+$399).

 

[Deleted member 9923]

Hello @FredFredrickson ,
The discrepancy might be due to the prorated amount being calculated at the time of upgrading or downgrading the subscription. If the customer initially used the $299 service and later upgraded to the $399 service, this would result in the net revenue displaying as $299 + $399.

If this explanation isn't clear, please share the subscription ID for the specific subscription where you made the upgrade or downgrade. This will enable us to delve deeper and provide clarity on our end.