System malfunction on test message

Status: Open · Asked by John Kalambayi on · 0 views

John Kalambayi — Question ·
When trying to send the test message, i can type the phone number but when i try typing anything in the name field, i get a blank screen as sson as i start typing.
Please could you assit ?
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Pabbly Support — Reply ·

Hello John,

Thank you for reaching out.

This usually appears to be a transient UI/session issue rather than a problem with your data. Could you please try the following:

1. Refresh the page in your browser and try typing in the name field again.
2. If refreshing doesn't help, try clearing your browser cache or opening the page in an incognito/private window.
3. Make sure you're logged into the correct Pabbly account.

If the blank screen still appears after these steps, could you please reply with:
(a) a screenshot of the exact screen where the issue occurs,
(b) the name/text you are trying to enter, and
(c) the email address of your Pabbly account,

so we can investigate further.

We look forward to your response.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

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