WhatsApp Incoming Messages Not Showing in Pabbly Inbox

Hi Pabbly Team,

I have created a new account on Pabbly and connected my WhatsApp number.

I just checked the Pabbly Inbox, but the incoming messages from my clients are not showing there. I want all incoming WhatsApp messages and client conversations to appear properly in the Pabbly Inbox so that I can manage the chats from there.

Could you please check why the messages are not appearing and help me configure the setup correctly?

Thank you.

Hello,

Thanks for reaching out. Since you've recently set up a new account and connected your WhatsApp number, incoming messages not appearing in the inbox is usually caused by a webhook subscription or permission issue during setup. Please try the following:

1. Re-subscribe the number to the Meta webhook: In your Pabbly Chatflow dashboard, click the three-dot menu next to the affected WhatsApp number and select Subscribe to re-subscribe it to the WhatsApp Cloud API webhook.

2. Re-run the connection to grant all permissions: Go to Add WhatsApp Number and run through the connect flow again using the same number, clicking Next step by step and granting all requested permissions. Important: do not delete the existing number, just run the connect flow again on top of the existing connection.

3. Force sync and clear cache: Open the Inbox and click the Sync button to manually pull in messages (note: this has a 24-hour cooldown). Also try a hard refresh, clearing your browser cache, or opening Chatflow in an incognito/private window or a different browser.

After this, send a test message from an external number that has never messaged your business before, and check whether it appears in the inbox.

If messages still don't appear, please reply with your registered account email, the affected WhatsApp number(s), and an approximate timestamp of a missing message so we can inspect your account's configuration.