Request to Unlock My Pabbly Business Account

Hello Pabbly Support Team,

My business account is currently locked, and because of this I’m unable to send messages to my leads through the Pabbly Inbox.

This is affecting our regular customer communication and follow-ups. Could you please check my account and help me understand why it has been locked?

I request you to please review the account and help me unlock it as soon as possible. If any verification, information, or action is required from my side, please let me know and I will provide it immediately.

I would also appreciate it if someone from your support team could assist me directly in resolving this issue.

Thank you for your support.

Hello Aria,

Thank you for reaching out!

When a business account appears locked or restricted in Pabbly Inbox/Chatflow, it is typically due to restrictions or policy enforcements applied directly by Meta (WhatsApp Business Platform) rather than Pabbly.

Common reasons for this include:

• Meta Policy Violations or Spam Reports: High block/spam report rates from recipients.

• Missing or Inactive Payment Method / GST ID: Meta requires an active payment method and tax details connected to your WhatsApp Business Account (WABA).

• Expired Access Token or Permissions: Disconnected granular permissions between Meta and Pabbly Chatflow.

To help us investigate and assist you further, please share:

1. A screenshot or exact error code/message you see when trying to send messages.

2. The current status of your number in WhatsApp Manager (check under Account Tools → Phone Numbers for any quality rating alerts or restrictions).

Once we have these details, we can guide you on the exact steps needed to restore your messaging functionality!