ThriveCart Product Status Change from Test to Live Breaks Workflow?

[erbaccia]

Your Task History ID

IjU3NjIwNTY5MDYzNzA0MzQ1MjZiNTUzMDUxM2E1MTY0NTQzOCI_3D_pc

Hello. I'm new to Pabbly and using it for the first time to create a workflow connecting ThriveCart and Flodesk.

I've successfully created and tested my workflow with my ThriveCart product sale as the trigger, with the product status in Test mode.

Now that I've made the product live, I changed the product status in my workflow to Live as well. I saved and sent test request (as I was prompted to do), and I'm assuming here is where things went wrong. The workflow now breaks when Flodesk attempts to complete its actions, saying that the email address is invalid.

How can I repair my workflow to work with my Live product status? Can I set up my workflow with Live product status from the start and only change the product status within ThriveCart?

I've attached a screenshot and included the Task History ID of the broken workflow.

Thank you very much for your help!

 

[Pabblymember11]

Hey @erbaccia

Concerning the issue you've raised, could you kindly share the email address of the respective customer involved in that specific execution with the Flodesk team?