Thrivecart - Test to Live Mode

[OrenkiCreative]

I created a number of workflows for some products in my funnel and set everything up in test mode. I tested and it was perfect. Now, when I come to turn it all into live mode I have faced so many issues. I ended up having to completely delete the old workflows and re-build them. I got 3 out of the 4 to work. However, 1 just won't find a purchase and is just stuck on 'waiting for purchase'. This is for a bump item. I have deactivated, deleted and hard-deleted the workflow numerous times, recreating it and no luck. I've even created a new connection with Thrivecart (New API key) and still nothing.

I am using a coupon code, but the other items worked great and this has worked for me before as otherwise how can I set up a live purchase?

Please help, this is live at 8am EST on the 31st.

 

[OrenkiCreative]

I have deactivated all my workflows and built out in Zapier so as not to cause an issue with this launch. I would still like assistance with why this happened and how to prevent it in the future.

 

[Pabblymember11]

Sorry for the inconvenience, kindly try the Thrivecart trigger event in a new workflow and then try again.

If the issue still persists then do let us know with a short video or a screenshot. Make sure you have captured the webhook response in live mode with real payment.

(Watch the first part of the video)