Unable to export email list

Hello Sanjay,

Thanks for reaching out, and sorry for the trouble with your export.

When you export a list, the file is sent to your registered email address rather than downloaded directly in-app. Here are a few things to check:

1. Check your Spam/Junk/Promotions folders — automated export emails are often filtered there.
2. Confirm you are checking the same email address registered on your Pabbly account.
3. Wait a few minutes, as larger exports can take some time to generate and send.

A common cause is that the daily sending limit on Pabbly's default SMTP has been reached, which can delay or block automated emails like export reports. The limit resets automatically after a period, so you can try again later. As a longer-term fix, configuring your own SMTP/delivery server helps ensure these emails are delivered without sending-limit restrictions.

If you still don't receive the export after checking the above, please share the approximate time of your export attempt (and which product you're exporting from) so we can review the delivery logs.

Hi,

I tried and checked 100 times

I have my own SMTP server connected.

I am trying to download the email list in Pabbly Email Marketing software.

Please look into this asap

Thank you

Hello Sanjay,

Since you have confirmed that you are using your own SMTP server, we recommend checking with your SMTP provider to understand why the specific export report emails are not being delivered to your registered email address.

You can share the details of the export attempts with your SMTP provider and ask them to check whether these emails are being processed, blocked, or rejected from their end.

Once you receive any information or logs from your SMTP provider, please share them with us. Based on those details, we will be happy to assist you further.