Campaign Stats Still Not Working ...

Status: Closed · Asked by Raymond St Clair on · 0 views

Raymond St Clair — Question ·
So continuing the conversation about the Campaign stats. 

Here's a campaign I ran yesterday with 1 Subscriber in the campaign.

As you can see from the image 1 email was sent to the recipient. I have confirmed with my smarthost company (SMTP2GO.com) that the email was sent and the report there confirms it was sent, delivered and opened.

However your statistics tell me a completely different story.

Your statistics tell me it was sent (AGREED), that its stuck in a queue (DISAGREE) and that its unopened (DISAGREE), in fact the recipient not only received the email and we have since had a conversation BECAUSE he received the email.

So your campaign statistics are broken - really broken. 

I run a development company worth £300 Million - I have a team of developers working for me in London, another team in Croatian and over 100 in the Philippines. I have been in Software Design and Development for more than 40 years - I built my first computer in 1977! I've written more code than you ten times over.

Whats the problem here - why can't you fix this?
Screenshot 2026-08-13 at 00.13.37.png
Pabbly Support — Reply ·

Hello Raymond,

Thank you for your response and for sharing the details regarding your SMTP2GO campaign.

Our technical team inspected your account and logs to trace why the delivery and open statuses were not reflected. Upon checking, we found that no event data (webhooks) is currently being received by Pabbly from your third-party delivery server.

Since delivery status, bounce reports, and open/click stats rely on incoming webhooks from SMTP2GO, could you please verify if the Delivered, Bounce, and Spam Webhook URLs are correctly added and active in your SMTP2GO dashboard settings?

You can find your specific webhook URLs by navigating to Settings > Delivery Server in your Pabbly Email Marketing dashboard, selecting your SMTP2GO / Elite Team server, and expanding the Delivered, Bounce & Spam Settings section.

Please re-check your configuration in SMTP2GO and let us know if you need any assistance getting them set up!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

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Pabbly Support — Reply ·

Just following up regarding this—please verify that the Delivered, Bounce, and Spam Webhook URLs are correctly configured and active in your SMTP2GO dashboard, as suggested above.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Raymond St Clair — Reply ·
Screenshot 2026-08-16 at 02.14.41.pngScreenshot 2026-08-16 at 02.28.38.pngScreenshot 2026-08-16 at 02.29.44.pngScreenshot 2026-08-16 at 02.30.05.png

Grrrrr your shitty broken systems are driving me up the bloody wall!

This is the second time I have had to write this response because your damned platform just logged me out TWICE with no reason. Why is everything in this platform so broken down - you take peoples money quick enough but you dont fix anything. And it shouldn't be broken in the first place.

I installed the webhooks over a month ago and the guy who came on a zoom call with me got me to share my screen and show him the webhooks installed and tested at SMPT2GO - which I did and he said it was installed correctly - so he was completely lying then.

Here are the pictures of the setup on my SMTP2GO account.

Pabbly Support — Reply ·

Thank you for sharing the screenshots. We have forwarded this concern to our Technical Team. Please allow us some time, and we will get back to you as soon as we receive an update from them.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Pabbly Support — Reply ·

Hello,

Could you please update the webhook URL in your SMTP configuration and let us know once it has been updated?

Also, if possible, please securely share your SMTP2GO credentials with us so that we can test the setup from our end and investigate the issue further.

Thanks & Regards,
Anushka Sahu
Customer Support Associate
🌐 Pabbly.com
Pabbly Support — Reply ·

Hello,
We noticed that we haven’t received a response regarding your query.
As there has been no update, we are closing this support ticket for now. If you still need assistance, please feel free to open a new ticket, and we’ll be happy to help.
We would also greatly appreciate it if you could share your feedback on your support experience using the following link: https://bit.ly/3V2Pjia
Thank you for choosing Pabbly!

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
👉 Rate your support

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