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Unwanted space in Phone Number


Your Task History ID
I am capturing WooCommerce abandoned cart users and adding them in WhatsApp using AISensy.

When WooCommerce captures the phone number, it adds a space after 5 digits.


When this number reaches in AISensy flow, it gets failed as they cannot send a message to an invalid number.


How can I resolve the phone number so that extra space gets removed automatically?


Well-known member
Staff member
Hey @kulwantnagi

Upon reviewing the trigger response from your workflow in WooCommerce, it's apparent that the response you obtained during execution bears a distinct phone number label and in the workflow you have captured the webhook response with the Phone field. This variance is leading to an inaccurate mapping within the Aisency action step, thereby preventing the transmission of messages.

Therefore, I kindly request you capture the webhook response once more and subsequently realign the mapping for the phone number field.


And to remove the extra spacing from the incoming phone number you can make use of the "Number Formatter" action step.