Urgent: Payment Completed but Pabbly Connect Account Not Active

Hi Pabbly Support Team,

We have successfully renewed our Pabbly Connect Monthly Plan, but our account is still not active and our workflows are not running.

The payment has been completed, and the subscription page shows the plan as active with the next billing date as 30 September 2026. However, we are still unable to access/use our Pabbly Connect account normally.

Plan: Pabbly Connect Monthly Plan – Tier 1 (INR)
Amount: ₹2,122.83

I have attached the payment/subscription screenshot for your reference.

Could you please check the account status and activate our Pabbly Connect account immediately? This is urgent because our workflows are currently affected.

Please confirm once the account has been reactivated.

Thank you.
Eduflair

Hello Ajith,

Thank you for reaching out.

To help us locate your active subscription and ensure it is assigned to the correct account, could you please provide us with the following details?

1. Registered Pabbly Account Email: The email address you currently log into to access your Pabbly Connect workflows.

2. Payment Account Email: The primary email address associated with the payment/subscription (e.g., swafvan.*******@gmail.com shown in your receipt).

Once you confirm both email addresses, we will immediately trace the subscription, verify the billing account, and help you get your account and workflows fully activated.

Looking forward to your reply!

Hi Hrishabh,

Thank you for getting back to us.

Please find the requested details below:

Registered Pabbly Account Email: [email hidden]
Payment Account Email: [email hidden]

The Payment Account Email mentioned above ([email hidden]) is the email address that was entered in the Basic Information → Email Address field while making the subscription payment.

Kindly check and locate the active subscription using these details and help us get our Pabbly Connect account and workflows fully activated.

Thank you.

Hello Ajith,

Thank you for providing the details!

Upon checking our system, we located the active Pabbly Connect Monthly Plan – Tier 1 subscription purchased using [email hidden]. It appears the plan was assigned to [email hidden] instead of your primary account.

To resolve this and get your workflows running immediately, we can transfer/reassign this active subscription directly to your registered account: [email hidden].

Please confirm if you would like us to proceed with transferring the subscription to [email hidden]. Once you confirm, we will complete the transfer right away.

Looking forward to your reply!

Hi Hrishabh,

Yes, please proceed with transferring/reassigning the active Pabbly Connect Monthly Plan – Tier 1 subscription to our registered Pabbly account:

Registered Pabbly Account: [email hidden]

Please proceed with the transfer and activate the subscription and workflows immediately.

Thank you for your support.

Hello Ajith,

We have successfully transferred your Pabbly Connect Monthly Plan – Tier 1 subscription to your registered account: [email hidden].

Your plan is now active under this email address, and your workflows should resume running normally. Please log in and verify your account.

Feel free to reach out if you need any further assistance!