WA MESSAGES
Status: Answered · Asked by Anil Singh on · 0 views
Hello Anil,
Thank you for reaching out, and we're sorry you're having trouble sending your broadcast.
To help us pinpoint the cause, could you please share a few details at support@pabbly.com:
1. Do you see any specific error message or error code when the broadcast fails? (For example, codes like 131048, 131049, 131042, or 131031.)
2. At what stage does it fail, when creating the broadcast, scheduling it, or during sending?
3. Are you selecting your contact list directly, or using the "Import & Use These Contacts" option?
A couple of common things to check in the meantime:
- If you get a "No contacts found" error, go to the Contacts section and add/import your list first, then select that list directly while creating the broadcast instead of using "Import & Use These Contacts."
- If the broadcast stays "live" for a long time, note that broadcasts are dispatched page-by-page, so large lists can take time to complete.
- If you've run out of credits mid-broadcast, it halts and does not auto-resume on top-up; you'd need to manually resend after the credit reset.
Once you share the exact error message and the stage where it occurs, we can guide you to the right fix.
