Whatsapp Coexistence feature

[ashishmohta]

WhatsApp has a new feature that allows you to connect the WhatsApp Business App (which is on the phone) to Meta. You can use this to chat with customers, send templates, and still use it on the phone.

I wanted to know if Pabbly ChatFlow supports it?

 

[ArshilAhmad]

Hi @ashishmohta,

Please check out the thread shared below:

How to Connect Your Existing WhatsApp Business Number to Pabbly Chatflow

Adding a WhatsApp number in Pabbly Chatflow is quick and easy. Follow these simple steps for a smooth setup process. You can also watch this step-by-step video tutorial for guidance: [video URL here] Step 1: Log in to Your Pabbly Chatflow Account Open your web browser and visit the Pabbly...

forum.pabbly.com

 

[ashishmohta]

 

[ashishmohta]

I am getting this error after the QR code scanning is complete. On my WhatsApp business app it shows Pabbly is the Business Platform. I can also see it in the Whatsapp section that this number is added.

 

[ArshilAhmad]

Please make a short screen recording by following the exact steps shown in the thread shared above, and highlight the exact point at which you're encountering the issue.

 

[Preeti Paryani]

Hello @ashishmohta,

Our team has implemented some changes related to this concern. Could you please try adding the number again and let us know if the issue persists? If it does, sharing a screenshot or screen recording would be helpful for further investigation.

 

[ashishmohta]

Do I need to have a verified business name before adding it to ChatFlow? I am getting a new error now

 

[ArshilAhmad]

Thank you for sharing the screenshot.

The error message indicates that your display name does not meet the criteria set by Meta and needs to be updated. We recommend that you log in to your WhatsApp Business Manager account and update the display name to comply with Meta’s guidelines.

Once you update the display name, Meta will review and verify it within approximately 48 hours. You should also receive a notification about the verification status directly in your WhatsApp Business app.

Please go ahead and update the display name, and let us know if the issue persists after the verification is complete.

Thank you for your cooperation.

 

[aldoqui]

Hello everyone, I'm experiencing an issue when trying to log in with a coexist WhatsApp number.

Could any of you please guide me through this?

Greetings from Mexico.

 

[ArshilAhmad]

Please follow the steps below to connect your existing WhatsApp Business account to Pabbly Chatflow.

How to Connect Your Existing WhatsApp Business Number to Pabbly Chatflow

Adding a WhatsApp number in Pabbly Chatflow is quick and easy. Follow these simple steps for a smooth setup process. You can also watch this step-by-step video tutorial for guidance: [video URL here] Step 1: Log in to Your Pabbly Chatflow Account Open your web browser and visit the Pabbly...

forum.pabbly.com

 

[aldoqui]

completed the steps in the tutorial, now I’m going to record a video! https://app.screencast.com/urIFx1yJzpOKr helpme please!

 

[ArshilAhmad]

This error usually occurs when trying to connect with a phone number from a restricted region. Could you please confirm whether the phone number you are attempting to connect to is from Mexico? Also, let us know whether you are trying to connect a regular WhatsApp number or a WhatsApp Business app phone number.

 

[aldoqui]

It's a WhatsApp Business number from Mexico that I've had for about 5 years.
I ran a test using an app called Wahticket, which offers WhatsApp Coexistence, and I got it working.
However, I'm interested in using Pabbly.

 

[ArshilAhmad]

Thank you for the confirmation. Please allow us some time to look into this concern. We will get back to you with an update soon.

 

[aldoqui]

Thanks

 

[Soumya Tripathi]

Hello @aldoqui
The issue you were facing has now been resolved. We request you to try adding and connecting the number again. If you face any issues, please let us know.