WhatsApp Message Unable to Fix - campaign is live

[Nitin]

Your Workflow URL

https://connect.pabbly.com/workflow/mapping/IjU3NjcwNTZjMDYzMTA0M2M1MjY5NTUzYzUxMzMi_pc

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My 1st 3 workflow is working fine, And my campaign is live - so please do not change anything there

I have issue sending whatsApp template.
1. I want a template to send with Button and image
template name : 50min_intro_groupurl

am unable to undersatnd error :- (provided workflow url)

Earlier i had setup msg withou button & image
, i had 200 contact from lead it send 30-40 message and then stopped , so i tried creating another funnel.

 

[ArshilAhmad]

Hi @Nitin,

We have attempted to set up the WhatsApp Cloud API action step in a different workflow in this manner. Please check and see if this gives you the desired result:

Pabbly

connect.pabbly.com

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
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[Nitin]

My WhatsApp APi acount is not showing any error , in workflow it is showing success , the attached number quality rating is High - but the message is not getting delivered - around 13-15 Feb it delivered message and then stop - also i have updated connect to WhatsApp , use newely generated token just 30mins back and then tried but its not reciving message. am updating my Whatsapp manger payment card just if that fix and wiil recheck.

and Also let me know what we will setting for Button - the template "50min_intro_groupurl" has button but in "is button Type?" you have kept it "no"

Actually my campaign is live and people are registering but not getting message and hence cant send invite link as well (manually adding) and participat getting bad experience as there is no instant message

 

[ArshilAhmad]

My WhatsApp APi acount is not showing any error , in workflow it is showing success , the attached number quality rating is High - but the message is not getting delivered - around 13-15 Feb it delivered message and then stop - also i have updated connect to WhatsApp , use newely generated token just 30mins back and then tried but its not reciving message. am updating my Whatsapp manger payment card just if that fix and wiil recheck.

Sure, you can check the payment method. Since you are not using the Pabbly Chatflow: Send Template Message action step and are instead using the WhatsApp Cloud API: Send Template Message (New) action step, we don’t have much information on why the messages are not being sent, despite the endpoint returning a successful response.

and Also let me know what we will setting for Button - the template "50min_intro_groupurl" has button but in "is button Type?" you have kept it "no"

The button in your template is static, so the option will be kept as “No.”

Actually my campaign is live and people are registering but not getting message and hence cant send invite link as well (manually adding) and participat getting bad experience as there is no instant message

Try using the Pabbly Chatflow: Send Template Message action step to send the template message. This will allow us to gain a better understanding of why the messages are not being sent.

Thanks & Regards,
Arshil Ahmad
Customer Support Associate
Pabbly.com
Rate your support