Workflow is functional but not yielding desired results.

[Kaushik Ghorpade]

Hi Team,

I have created a workflow integrating Servetel (a cloud telephony service). So whenever we receive a call over Servetel, this goes into a workflow, triggering a WATI message, and is setup in such a way that calls received by each department will be routed and receive a different set of messages from WATI. I had received one message while testing in the initial stages, and it was just one WATI message. Now, with multiple steps, it is not working as intended. Please check and help me with this.

 

[Supreme]

Hey @Kaushik Ghorpade

Can you please explain the Router condition which you want to establish in your workflow? So that we can look into it.

 

[Kaushik Ghorpade]

Hey @Supreme,

The workflow is set to trigger when a call connects to any department for a particular number.

We have different departments on a single number, so when someone calls, they can be routed to any chosen department. For example, if the graphic department is chosen, it goes into the router and triggers the "true" condition in the graphic route, and then the whole flow starts.

The plan is to have an 8-piece content marketing workflow using WATI for each department: graphic, video, website, and digital.

Thanks,
Kaushik Ghorpade

 

[Supreme]

Based on the router condition in your workflow and the recent history logs, it is evident that your workflow is functioning as expected.

 

[Kaushik Ghorpade]

Yes, the workflow is functioning, but it is not triggering the message from WATI. So is there anything I should change. Please suggest.

 

[Supreme]

Did you switch on the workflow before giving it a try?

 

[Kaushik Ghorpade]

Yes, I did when testing. The reason I have switched it off is that we get too many calls, and too many tasks will be consumed. The workflow is still not complete and is not triggering broadcasts on WATI. You can switch it on and try calling 08068051523/+918068051523 and selecting graphic or digital to see if you receive any kind of message.

 

[Supreme]

Can you please record a short video on the same, so that we can look into it and can help you?

 

[Kaushik Ghorpade]

I have recorded the video and uploaded in this link - https://drive.google.com/drive/folders/10zZq_kuldZEqRQ4pirzimsPBCNBwMbMz?usp=sharing.

 

[Supreme]

The video has no sound and there are no instructions mentioned.

 

[Kaushik Ghorpade]

Hey @Supreme, The video with voice has been uploaded to the same link please check.

https://drive.google.com/drive/folders/10zZq_kuldZEqRQ4pirzimsPBCNBwMbMz?usp=sharing.

 

[Supreme]

Kindly use the "Send Template Message" action step once in place of "Send Template Message (Beta)" and then try again. As we have tried the action step it is working fine.

You can also refer to the following video -

 

[Kaushik Ghorpade]

Thank you, will try the provided method.

 

[Kaushik Ghorpade]

Thank you so much @Supreme. It is working great.