Workflow works with “Save & Send Test Request,” but stops when triggered

I have set up and cloned workflows like this many times, but I’m having an issue with this particular workflow.

When I go through the workflow manually using Save & Send Test Request, everything works correctly and the product is successfully created in WooCommerce.

However, when I trigger the workflow normally from Google Sheets, the trigger is received successfully, but the workflow stops after the trigger. In Task History, it only shows the Google Sheets trigger as successful and none of the following steps, including the Router, are executed.

I have already reconfigured the Google Sheets trigger and tested it using a new row. The test works correctly, but the live trigger still stops after Step 1.

Could you please let me know why the live trigger is not continuing to the Router and the rest of the workflow?

Hello Rick,

Thanks for the detailed explanation.

We have escalated this concern to our team for further review. Please allow us some time to investigate this on our end, and we will share any updates once we have them.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com

Hello,

Thank you for your patience.

We would like to inform you that the issue where only the first step of the workflow was executing while the subsequent steps were not running has now been resolved by our team.

For any new workflow executions, the subsequent steps should now execute normally.

For the existing Task History executions that were affected, you will need to re-execute the entire workflow from the Task History. Once re-executed, the remaining steps should run as expected.

Please try this and let us know if you still face any issues. We’ll be happy to assist you further.

Thanks and Regards,
Preeti Paryani
Customer Success Associate,
Pabbly.com