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  1. Preeti Paryani

    Stripe automation - can't capture item name that was sold on stripe

    Hello @Giacopin, The trigger you are using is a descriptive webhook-based event from Stripe, which means Pabbly can only display the data that Stripe sends in that specific webhook payload. If the item name (e.g., “testing Stripe quickbook”) is not present in the webhook response, then Stripe...
  2. Preeti Paryani

    Unable to map field from hubspot to infinity

    Hello @PTA, Thanks for sharing the workflow details. Could you please confirm which specific fields from Infinity you are unable to view in the action step? The fields for mapping will appear only if those fields actually exist in the selected Infinity folder (i.e., the item creation form). If...
  3. Preeti Paryani

    Coupon validity date and timezone

    Hello @Sven, Please disregard my previous reply to provide you with precise and correct information. I have escalated this to my team. Once they get back to me with the correct details, I will get back to you with the same.
  4. Preeti Paryani

    Coupon validity date and timezone

    Hello @Sven, Thank you for your query. In Pabbly Subscription Billing, if you select 27-11-2025 as the expiry date and the system displays Valid Up To: 26-11-2025, it means the coupon will remain valid until 26-11-2025, 11:59 PM as per your account’s timezone. At the moment, selecting a...
  5. Preeti Paryani

    Failed due to Meta policy. (#131049)

    Hello @raamanand, Could you please provide us with the Workflow URL associated with your query? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're...
  6. Preeti Paryani

    Urgent: Severe Service Issues in Pabbly Chatflow Affecting Operations

    Hello @valconinfotech, It appears that you have already raised a ticket with us via email for the same issue, and our team has responded there. Kindly reply to that email so we can continue the discussion. Ticket ID: #20043 We are closing this thread to avoid any confusion.
  7. Preeti Paryani

    Zoho CRM Lead Creation Failing in Pabbly Workflow

    Hello @vikas.vibrant, Thank you for sharing the details. Upon reviewing your workflow history, it appears that the issue is no longer occurring. We also noticed that you have made a few changes to the workflow, which seem to have resolved the problem. If you face any further issues, please...
  8. Preeti Paryani

    Trouble with Zoho Desk > Add Comment

    Hello @JustinPM123, Could you please try testing the action in the classic UI and let us know if it works fine there?
  9. Preeti Paryani

    Fluent Booking Error

    Hello @Estevez96, Thank you for sharing the images. Upon checking, we can currently see only one task history after the changes were applied. Based on that, only one calendar event has been created so far. To understand the issue better, could you please clarify which events are getting...
  10. Preeti Paryani

    In pabbly chatflow , why flow is not getting triggered?

    Hello @nayana, We appreciate you reaching out to Pabbly Support! Could you please provide us with the email associated with your Pabbly Chatflow account, along with the WhatsApp number with which you’re facing this issue?
  11. Preeti Paryani

    Anthopic (Claude) Raw JSON Integration

    Hello @nicasio.rios, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If...
  12. Preeti Paryani

    Can we use pabbly connect& pabbly chatflow application bought with different email

    Hello @Jayesh patel, Yes, you can use Pabbly Connect and Pabbly Chatflow together even if they were purchased under different email addresses. Just ensure that, inside your workflow, you log in and connect the correct Pabbly Chatflow account when adding the Chatflow actions.
  13. Preeti Paryani

    “You have already added the router step in the workflow. Please refresh your workflow and check.”

    Thanks for adding the update. PS: We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.
  14. Preeti Paryani

    Ticktick today date

    Hello @antlen, The date you mapped in the Due Date field is not in the required format. Please open the Current Date step → turn Map ON → paste the exact format shown in the help text:
  15. Preeti Paryani

    RSS trigger not working -- what am I doing wrong?

    Hello @cdseo, Since you are currently on the free plan, the Set Trigger Time feature is not available. As mentioned earlier, this option is only offered under paid plans. On the free plan, the workflow polls the trigger application every 24 hours by default. With a paid plan, you can reduce...
  16. Preeti Paryani

    RSS trigger not working -- what am I doing wrong?

    Hello @cdseo, Yes, the trigger time can be reduced under the paid plans. To learn how to set the trigger time, refer to this thread: https://forum.pabbly.com/threads/set-trigger-time.21979/
  17. Preeti Paryani

    Fluent Booking Error

    Hi @Estevez96, Thank you for sharing the details. We have escalated this issue to our technical team and will update you as soon as we have more information. The behaviour appears to be specific to the new UI, so as a workaround, you may try creating the same workflow in the Classic Builder...
  18. Preeti Paryani

    Facebook date format changing on the same leadform

    Hello @Map, Thank you for sharing the task history details. Upon checking, the Res4 DOB field appears to be a free-text field on your form. This means the user filling the form can enter the date in any format, which is why you are receiving different formats such as MM/DD/YYYY in one instance...
  19. Preeti Paryani

    Squarespace connection errorring after some weeks

    Sure, let us know how it goes. You too have a nice weekend!!
  20. Preeti Paryani

    Facebook date format changing on the same leadform

    Hello @Map, Could you please share the specific task history IDs where you noticed the date being received in a different format from Meta’s end? Additionally, kindly confirm the exact field in which this date is being captured. If possible, sharing a screenshot would also help us understand...
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