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  1. Preeti Paryani

    Replied Clone a product

    Hi @Edzet, Thank you for your response. Could you please confirm the email address from which you contacted us, and also specify where you shared the screencast—whether it was sent to [email protected] or directly to Arshil’s email? If you have submitted it via [email protected], you should...
  2. Preeti Paryani

    Replied How to change focus color of form fields in Checkout?

    Thanks for the update.
  3. Preeti Paryani

    Replied How to change focus color of form fields in Checkout?

    Hi @sven-bo, Thank you for reaching out. Currently, there isn’t an option to change the focus color (blue outline) of input fields on the checkout page. This is part of the default design, and as of now, it cannot be customized to a specific color. If you would like to have this feature...
  4. Preeti Paryani

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    Hi Sven, This behavior occurs because you are using a redirect payment gateway, where the payment happens outside the popup and browsers do not allow it to stay within an iframe—hence the checkout redirects to the main tab after completion. As a workaround, you can use the Redirect URL feature...
  5. Preeti Paryani

    Closed Access license code placeholder on Thank You page

    Hey @sven-bo, Glad to be of help. We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.
  6. Preeti Paryani

    Closed Access license code placeholder on Thank You page

    Hi @sven-bo, Our team has implemented the required changes. You can now display the license details on the Thank You page using the placeholders LicenseName and LicenseCodes. Please give it a try and let us know if everything is working as expected on your end.
  7. Preeti Paryani

    Hold Checkout Customizer: Quantity option not showing, checkbox not rendering, and console error on text area field

    Hey @sven-bo, Regarding the issue you were facing with the quantity option, it is available only for Per Unit, Volume, Tiered, and Stairstep plan types.
  8. Preeti Paryani

    Closed Access license code placeholder on Thank You page

    Hi @sven-bo, Thank you for reaching out to us with your query. We have escalated this request to our concerned team for further review. Kindly allow us some time to check whether displaying the license code on the Thank You page using any placeholder is feasible. Once we have an update, we...
  9. Preeti Paryani

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    Hi Sven, We have already escalated this issue to our team for further review. Please allow us some time, and we will get back to you with an update as soon as we have one.
  10. Preeti Paryani

    Replied Popup checkout redirects to thank you page in same tab instead of showing inside popup

    Hi Sven, Thank you for sharing the details. Could you please share the website/page URL where the checkout is embedded, along with the plan name you are using in that checkout? This will help us test the behavior from our end and escalate it to the team accordingly. Looking forward to your...
  11. Preeti Paryani

    Hold Checkout Customizer: Quantity option not showing, checkbox not rendering, and console error on text area field

    Hey @sven-bo, We have escalated this issue to our technical team for further review. Kindly allow us some time to investigate this. We will get back to you with an update as soon as we receive it from our team. Thank you for your patience and cooperation.
  12. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, Thanks for your message. Yes, for the current month, both UPI and Credit Card payments were successfully charged. As per your request, we have processed the refund for the payment respective to this subscription ID 697de1db3735093bbf20dce4, since that...
  13. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, Thanks for confirming. Upon checking, it appears that the previous subscription (via Razorpay/UPI), which initially failed, was successfully charged in a later retry. Along with that, you also purchased a new plan—so both subscriptions were active. To avoid any...
  14. Preeti Paryani

    Replied 15-30 Minutes in Delay

    Sure, please update the automation and let us know how it goes.
  15. Preeti Paryani

    Replied 15-30 Minutes in Delay

    Hey @Sridhar_N, Could you please provide us with the Workflow URL where you are facing this issue? This will help us investigate the problem more effectively and assist you accordingly. Please be aware that to assist you effectively, we may need to access your Pabbly Connect account. If you're...
  16. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, Thank you for reaching out. Regarding your concerns: 1) Subscription Renewal Issue (UPI Failed) If the auto-renewal via UPI has failed, the subscription will not renew automatically. To continue without disruption, we recommend that you manually purchase the...
  17. Preeti Paryani

    Closed Error - Application has being deleted

    Hi @sportinvest, Thanks for confirming. We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.
  18. Preeti Paryani

    Replied How do i change the email associated with the pabbly account

    Hi Jony, Thank you for reaching out. We have checked the Pabbly account associated with the email address [email protected], and it appears that you are currently on our Pro Lifetime Plan. Please note that, as per our policy, we generally do not support changing the email address...
  19. Preeti Paryani

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    Thanks for sharing.
  20. Preeti Paryani

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    Hi @sven-bo, Thank you for your detailed feedback, we completely understand your point regarding the inconsistency. Once you have submitted this on the roadmap, kindly share the link with us so that we can internally highlight and discuss this further with our team as well. We appreciate you...
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