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  1. Preeti Paryani

    total_net_revenue from /api/v2/getdashboardstats does not match Pabbly dashboard values

    Hi @sven-bo, Thank you for acknowledging the update. As of now, it appears that the root cause of the discrepancy is identified. The current behavior is such that when the refund amount exceeds the sales amount for a particular day, the net revenue is considered as 0 instead of a negative...
  2. Preeti Paryani

    API Bug (again): getdashboardstats per-product stats broken

    Hey @sven-bo, Sure, I will share the feedback with the team.
  3. Preeti Paryani

    Credit Usage Review Request – Lifetime Standard Plan

    Sure, please feel free to reach out to us if you face any issues in the future.
  4. Preeti Paryani

    Credit Usage Review Request – Lifetime Standard Plan

    Hi @mezmer, Thank you for reaching out and for clearly explaining your situation. We truly appreciate your kind words about the platform. However, since the 30-day refund window has already passed, we won’t be able to process a refund or adjust the previous purchase. As an alternative, we...
  5. Preeti Paryani

    API Bug (again): getdashboardstats per-product stats broken

    Hey @sven-bo, Thank you for the update. We recommend monitoring the stats on your end and letting us know how it goes.
  6. Preeti Paryani

    comment ajouter un contact à une liste precise?

    Hi @Le sophos, Thank you for reaching out. Upon checking, it appears that while you have created a contact list, no conditions have been defined for it. In Pabbly Chatflow, contacts are added to lists based on conditions such as tags or custom field values. To resolve this: Edit your...
  7. Preeti Paryani

    Credit Usage Review Request – Lifetime Standard Plan

    Hi @mezmer, Thank you for reaching out. We would like to clarify that in Pabbly Chatflow, 1 outgoing message = 1 credit. Based on your usage, approximately 2,400 messages have been sent this month, which is why 2,400 credits have been consumed. In case you require additional credits, you can...
  8. Preeti Paryani

    Is there a way to use a URL as a knowledge source for the AI assistant?

    Hi @joelwee, Thank you for your query. As of now, it is not possible to use a URL directly as a knowledge source for the AI Assistant. Currently, the supported method is to upload files such as TXT or PDF to provide the knowledge base. However, you are welcome to submit this as a feature...
  9. Preeti Paryani

    Unable to Capture Facebook & Instagram Lead Source in Google Sheet via Pabbly

    Hi @Nimesh Koshti, Glad to be of help! As your issue has been resolved, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as the issue is resolved. Please feel free to...
  10. Preeti Paryani

    Dynamic URL - WA Template

    Hi @sportinvest, Could you please confirm whether the base URL for the video or page you want to add to the CTA button will remain the same, and only a unique part of the link changes for each webhook response from ActiveCampaign? If that is the case, then your understanding is correct — you...
  11. Preeti Paryani

    Dynamic URL - WA Template

    Hi @sportinvest, Thanks for explaining your use case. Could you please share the workflow URL if you have already set one up in Pabbly Connect so we can review it? Also, this guide should help you understand how to configure a dynamic URL in a WhatsApp template...
  12. Preeti Paryani

    Unable to Capture Facebook & Instagram Lead Source in Google Sheet via Pabbly

    Hi @Nimesh Koshti, It seems you want to capture the Platform field when creating new workflows. Please note that this field is usually available only when real leads are captured. When setting up a new workflow, you generally capture the initial response using test leads, and some fields (like...
  13. Preeti Paryani

    Unable to Capture Facebook & Instagram Lead Source in Google Sheet via Pabbly

    Hi @Nimesh Koshti, In your workflow, under the Facebook Lead Ads trigger, there is a Refresh Fields button next to the Select Response dropdown. We clicked this button and the latest responses from your task history were captured in the response list. We then selected the latest response, and...
  14. Preeti Paryani

    I want to Integrate ScoreApp with Wati

    Hey @wonderworlddm, Glad to be of help! As your concern has been addressed, we’d appreciate it if you could share quick feedback on the support received: https://forms.gle/GAjS4wdPYKuhnEYV9 Thank you for your time. PS: We are closing this thread as of now. Please feel free to reach out to...
  15. Preeti Paryani

    I want to Integrate ScoreApp with Wati

    Hey @wonderworlddm, Thanks for reaching out. Yes, your use case is absolutely possible using Pabbly Connect. You can set up the workflow in the following way: Trigger: Select ScoreApp – Quiz Finished as the trigger. This will capture the data whenever someone completes a quiz in ScoreApp...
  16. Preeti Paryani

    API Bug (again): getdashboardstats per-product stats broken

    Hey @sven-bo, We have escalated this issue to our technical team for further review. Kindly allow us some time to investigate this. We will get back to you with an update as soon as we receive it from our team. Thank you for your patience and cooperation.
  17. Preeti Paryani

    Unable to connect whatsapp cloudapi with Manual Token Connect

    Hey @Subahan, Thank you for sharing the screenshot. Could you please confirm whether the app in which you are trying to add the webhook has been published? If the app is not yet published, kindly publish it first and then try verifying the callback URL and verify token again. Please let us...
  18. Preeti Paryani

    Last user message variable in Pabbly chatflow

    Hi @Viswanatha Reddy, Could you please share the setup for both Pabbly Connect and Chatflow so we can review them and assist you better? Kindly provide: The Pabbly Connect workflow URL The Chatflow flow URL The email associated with both accounts Once we have these details, we will review...
  19. Preeti Paryani

    Last user message variable in Pabbly chatflow

    Hi @Viswanatha Reddy, Both Pabbly Connect and Pabbly Chatflow will process the incoming message. In Pabbly Connect, the webhook will trigger for every message. However, we have added a Filter after extracting the phone number, which ensures that the workflow proceeds only when a number is...
  20. Preeti Paryani

    Last user message variable in Pabbly chatflow

    Hi @Viswanatha Reddy, If your goal is to process the user's message in Pabbly Connect when it contains a phone number, you can achieve this using a webhook approach. Steps you can follow: In Pabbly Chatflow, go to API & Webhooks. Add a webhook for the Message Received event and connect it to...
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