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  1. Preeti Paryani

    Some of my client messages arent being recorded as its not passing via webhook

    Hi @anitha1990.kct, Thank you for your patience while we investigated this issue. From our logs, all incoming messages are being successfully forwarded from Pabbly Chatflow to your webhook URL, and your server is responding with HTTP 200, which indicates that the requests are reaching your n8n...
  2. Preeti Paryani

    Some of my client messages arent being recorded as its not passing via webhook

    Hi @anitha1990.kct, Our team is currently looking into this. Please allow us some time, and we will get back to you as soon as we have an update.
  3. Preeti Paryani

    Some of my client messages arent being recorded as its not passing via webhook

    Hi @anitha1990.kct, Thanks for confirming. We have escalated this instance to our team for further review. Please allow us some time to investigate, and we will get back to you with an update shortly.
  4. Preeti Paryani

    Some of my client messages arent being recorded as its not passing via webhook

    Hi @anitha1990.kct, Could you please confirm whether the messages received in other chats in your Inbox after that instance are successfully going through the webhook? This will help us determine whether the issue is limited to that specific message instance, so we can escalate it for further...
  5. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Sure, let us know how it goes.
  6. Preeti Paryani

    Replied Pabbly connect Monthly subscription autorenewal status

    Hi @Aariembroideryn Designers, We have checked your account and found that your monthly Pabbly Connect plan was purchased with auto-renewal enabled. If the auto-debit mandate is active, your plan should be automatically renewed on 28th February. However, if the mandate is not active or fails...
  7. Preeti Paryani

    Refill the tasks

    Hi @vivekpathak2025, We have reset the tasks in your account for now. Going forward, you can reset the tasks yourself by navigating to the Settings section and clicking on the Reset Task button, as shown in the attached images. Please note that once 80% of your allotted tasks are consumed, you...
  8. Preeti Paryani

    Unsupported post request. Object with ID

    Hey @teknikal, The error: “Unsupported post request. Object with ID '995586180294014' does not exist, cannot be loaded due to missing permissions…” usually indicates that there is an issue with the Phone Number ID configured in Pabbly Chatflow. Could you please log in to your Meta Developer...
  9. Preeti Paryani

    AI Assistant: Seeking solutions for Data Extraction (Custom Fields) and Native Scheduling

    Hi @vortex, Thank you for your detailed explanation. Currently, this entire process cannot be achieved solely using the AI Assistant. A hybrid approach is required where you use Chatflow Flows together with the AI Assistant. Data Extraction (Custom Fields): The AI Assistant cannot directly...
  10. Preeti Paryani

    Ai assistant in Whatsapp Community??

    Hi @anitha1990.kct, Thank you for your query. Currently, WhatsApp Cloud API (official Meta API) does not support sending or replying to messages inside Community Groups or regular WhatsApp Groups. Due to this limitation from Meta’s end, Pabbly Chatflow (AI Assistant) also cannot access or...
  11. Preeti Paryani

    Multiple Queries: WhatsApp Web Visibility, Message Display Issues & Mobile Inbox Access

    Hello @mezmer, Thank you for the clarification. We recommend first checking whether you are using the latest version of the WhatsApp Business app. If not, please update the app to the most recent version and test again. If the issue still persists (especially since it is affecting most...
  12. Preeti Paryani

    Multiple Queries: WhatsApp Web Visibility, Message Display Issues & Mobile Inbox Access

    Hello, Could you please check and confirm whether the same WhatsApp account is logged in on two different devices? This issue commonly occurs when the account is accessed on multiple devices and they are not properly synced. Kindly verify this and let us know so we can guide you further...
  13. Preeti Paryani

    Agreement Text Placeholder Inconsistency in Checkout Customizer

    Hey @sven-bo, The reported issue has now been resolved.
  14. Preeti Paryani

    Need to Switch Phones - Will It Disconnect Pabbly Chatflow?

    Hi @mezmer, Glad to be of help!
  15. Preeti Paryani

    Need to Switch Phones - Will It Disconnect Pabbly Chatflow?

    Hi @mezmer, No worries — you can safely move your WhatsApp Business account to a new phone. This will not disconnect it from Pabbly Chatflow. Since your number is connected via Meta WhatsApp Cloud API, the setup is independent of the physical device. Just make sure you only log in on the new...
  16. Preeti Paryani

    Agreement Text Placeholder Inconsistency in Checkout Customizer

    Hey @sven-bo, We have escalated this issue to our development team for further review. Kindly allow us some time to investigate this internally. We will get back to you with an update as soon as we have more information.
  17. Preeti Paryani

    Stopping the chat bot

    Hi @victor_lock, You can use “Keyword/regex match” as the trigger and set a specific keyword (e.g., 1, menu, support, etc.). Please note: “User Starts Conversation” triggers only the first time a user initiates the chat and gets added to your inbox. If the chat already exists and the user...
  18. Preeti Paryani

    This application has not been approved to use this api

    Glad the issue has been resolved. We are closing this thread as the issue is resolved. Please feel free to reach out to us if you face any issues in the future.
  19. Preeti Paryani

    Cannot create new plan - page goes blank

    Hey @sven-bo Thanks for the update!
  20. Preeti Paryani

    Cannot create new plan - page goes blank

    Hey @sven-bo This issue was fixed by our team around 6:40 PM IST. I hope you're now able to create the plans.
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