Display name stopped showing after verification (Chatflow was connected before)

Status: Closed Ā· Asked by Eng ABDULAZIZ on Ā· 0 views

Eng ABDULAZIZ ā€” Question Ā·
Hello,

My WhatsApp Business number has been connected to Pabbly Chatflow
for a long time, and during all that period my business display
name "CLiCKQ8" showed correctly to customers at the top of the
chat.

Recently I completed verification, and since then the display name
stopped showing ā€” customers now see only the raw phone number.
Nothing else changed on my side, and the connection to Chatflow
was already in place long before that.

Current state in Meta's WhatsApp Manager:
- Display name status: "Does Not Exist" (NON_EXISTS)
- The Edit button under Display name is greyed out, so I cannot
  submit the name myself

Everything else is working normally: approved templates are
sending, OTP codes are delivering, quality rating is High, and my
tier is 2,000 conversations/day.

My questions:
1. Why would verification clear the display name that was already
   working?
2. Can you submit the display name "CLiCKQ8" for review from your
   side, or restore the one that was previously showing? It
   matches my website clickq8.com.

Important: please do not modify webhooks or the number
registration. My store's checkout depends on this number and any
change would break OTP delivery. Please confirm with me before
making any modification.

I can share my WABA ID and phone number ID privately.

Thank you.
Pabbly Support ā€” Reply Ā·

Hello,

Thank you for reaching out regarding the display name issue with your WhatsApp number.

1. The verification process may have affected the display name status because it requires a review of the associated details in Meta's system. If the display name was not submitted for approval or if it didn't meet the guidelines, it might show as 'Does Not Exist'.

2. Unfortunately, we cannot submit or restore the display name from our side. This process must be handled directly through your WhatsApp Business Account (WABA) in Meta Business Manager. Since the Edit button is greyed out, I recommend reaching out to Meta support for assistance in resolving this issue.

Please ensure that your display name complies with Meta's guidelines to facilitate approval once it becomes editable.

Thank you for your understanding, and if you have any further questions, feel free to ask.

Thanks & Regards,
Hrishabh
Customer Support Associate
šŸŒ Pabbly.com
šŸ‘‰ Rate your support

Back to all forum threads Ā· Log in to reply