Display name stopped showing after verification (Chatflow was connected before)
Status: Open · Asked by Eng ABDULAZIZ on · 0 views
Hello,
My WhatsApp Business number has been connected to Pabbly Chatflow
for a long time, and during all that period my business display
name "CLiCKQ8" showed correctly to customers at the top of the
chat.
Recently I completed verification, and since then the display name
stopped showing — customers now see only the raw phone number.
Nothing else changed on my side, and the connection to Chatflow
was already in place long before that.
Current state in Meta's WhatsApp Manager:
- Display name status: "Does Not Exist" (NON_EXISTS)
- The Edit button under Display name is greyed out, so I cannot
submit the name myself
Everything else is working normally: approved templates are
sending, OTP codes are delivering, quality rating is High, and my
tier is 2,000 conversations/day.
My questions:
1. Why would verification clear the display name that was already
working?
2. Can you submit the display name "CLiCKQ8" for review from your
side, or restore the one that was previously showing? It
matches my website clickq8.com.
Important: please do not modify webhooks or the number
registration. My store's checkout depends on this number and any
change would break OTP delivery. Please confirm with me before
making any modification.
I can share my WABA ID and phone number ID privately.
Thank you.