WhatsApp Template Messages Not Delivered — Quick Replies Not Working

My WhatsApp template message is not being delivered successfully through Pabbly Chatflow. Because the template message itself is not properly delivered, the Quick Reply buttons are also not triggering the connected flow.

The main issue is the template message delivery failure, and the Quick Reply problem appears to be a consequence of that.

I need help identifying why the WhatsApp template message is not being delivered and how to fix it so that the Quick Reply buttons can work properly.

Additionally, incoming WhatsApp messages are not appearing/updating in the Pabbly Chatflow Inbox at all. Even when a user sends a normal WhatsApp message to my connected number, the message does not appear in the Pabbly Inbox.

So there seem to be two related issues:

1. Outgoing template messages are not being delivered properly.
2. Incoming WhatsApp messages are not being received/updated in Pabbly Chatflow Inbox.

Because incoming events are not reaching Pabbly, Quick Reply button interactions also do not trigger the connected Chatflow.

Hi,

Thank you for reaching out.

We have resolved the issue from our end by using the Subscribe option for the number, which allowed the messages to be sent successfully.

We also tested the setup by sending a message to one of your numbers, and the template was delivered successfully.

Going forward, the messages should be sent successfully, and you should not face the same issue again.

Please let us know if you encounter any further issues.