Facebook leads to Zoho CRM - some leads gets missed to send to zoho crm

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i am running a fb lead add and conneted the fb lead to zoho crm. its working however yesterday out of 15 leads only 11 i can see in zoho crm.. when i check the history in pabbly its exicuited sucessfully all the leads but in zoho i can see only 11 out of 15.. whatb could be the issue ?
workflow name - Arasa zoho FB Lead
 

Supreme

Well-known member
Staff member
Hey @quepreonpay

We have looked over your concern and found that the leads' last name was getting missed on the ZOHO as the leads' were not filling their last name on the Facebook Lead Ads.

And because of this, some of the leads were getting missed.
FB leads response-

2021-07-23_16h42_20.png


ZOHO CRM response -


2021-07-23_16h42_11.png
 
great to know u found the issue.. is there a way we can still send the data to zoho if some one has not added their last name ?
may be create a internal text for last name >?
 

Fagun Shah

Well-known member
great to know u found the issue.. is there a way we can still send the data to zoho if some one has not added their last name ?
may be create a internal text for last name >?
Yes, you can set default value for last name if nothing is passed as last name in trigger, try something like this -

1627045408322.png
 

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