Getting multiple whatsapp messages for 1 enquiry
Status: Closed · Asked by Parth Nayak on · 0 views
Hello Parth,
Thank you for providing the workflow details.
We have identified that the duplicate messages are being caused by recent changes and deprecations in the Meta Lead Ads API, which can lead to older or test leads being processed unexpectedly. Our technical team is actively working on the necessary updates to resolve this issue, and we will notify you as soon as a fix is implemented.
In the meantime, we recommend using the "New Lead – Instant" trigger event if you are only capturing new leads. Please ensure that you connect the account owner's credentials while configuring this trigger, as the admin account is not compatible with this specific event.
We appreciate your patience while we work on this.
Hello Parth,
We are happy to inform you that the issue was resolved as of 12:00 PM IST on September 22, 2026.
Please check your workflows on your end and confirm whether the trigger is now working as expected.
If the issue persists, please let us know, and we will be happy to assist you further.