Is the Bitbucket Connection broken?

Status: Closed Β· Asked by Jon Baker on Β· 0 views

Jon Baker β€” Question Β·
I'm not having any trouble with my existing workflows but I'm trying to modify one and add a new Bitbucket action.  However, when I use my existing Bitbucket connection it's not loading any options for workspace/owner, and if I go into a flow where there is already a bitbucket action if I click the 'refresh' icon it clears the options.  I am wondering if something broke with the connection?
Pabbly Support β€” Reply Β·

Hello Jon,

Thanks for reaching out to us.

Yes, this appears to be a connection related issue. Please establish a new connection with your Bitbucket account and see if that fixes your issue.
image.png

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Jon Baker β€” Reply Β·

Thanks for replying. I just tried creating a new Bitbucket connection but still am not getting anything in the "Workspace/Owner" dropdown.

Pabbly Support β€” Reply Β·

Hello Jon,

Can you confirm if you have created the connection with the Admin account? If not, can you check if you have all the required permissions to read write all the data?

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Jon Baker β€” Reply Β·

Yes, I'm the admin on the account and the link should be coming from my account. When I create a new link I actually don't get any feedback from Bitbucket, it passes through as already authorized.

Pabbly Support β€” Reply Β·

It appears that you are still using the older connection in all your Bitbucket: Create Tag action steps. Please select the new connection, click β€œSave,” and then save the action step as well. After that, please monitor your workflow and see if the issue persists.
image.png

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Jon Baker β€” Reply Β·

It won't let me save it because it removes the 'workspace/owner' value and doesn't give me anything to choose:

image.png

so it won't let me save it:

image.png

Pabbly Support β€” Reply Β·

This is again due to a connection-related issue. Could you please log in to your Pabbly and Bitbucket accounts in an Incognito tab and establish a new connection? Kindly record your screen throughout the process, and if the issue with the data not being listed persists, please share the video in this thread so our technical team can look into the issue.

image.png

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Pabbly Support β€” Reply Β·

Thank you for sharing the video. We have forwarded this concern to our technical team. Please allow us some time to investigate this. We will get back to you with an update soon.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Jon Baker β€” Reply Β·

Just a quick follow up, do you know when this might get resolved?

Pabbly Support β€” Reply Β·

Hello Jon,

Unfortunately, there is no update on the issue at the moment. We have followed up with the Technical Team to learn about the latest status. We will get back to you as soon as we hear from the Team.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Pabbly Support β€” Reply Β·

Our technical team has fixed this issue. Please refresh the fields and test the same in the Bitbucket action step.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Pabbly Support β€” Reply Β·

Just following up on this.

Our technical team has fixed this issue. Please refresh the fields and test the same in the Bitbucket action step.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com
Jon Baker β€” Reply Β·

Thanks for the update - it appears to be working now!

Pabbly Support β€” Reply Β·

Thank you for the update. We’re glad we were able to help.

Thanks & Regards,
Arshil Ahmad
🌐 Pabbly.com

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