Issue with automated test emails being triggered continuously for Meta Lead Form
Status: Closed · Asked by Benjamin Lee on · 0 views
Hi Pabbly Support Team,
I am facing an issue with 4 of my workflows integrated with Meta Lead Forms.
Currently, we do not have any active ad campaigns running for this lead form, but Pabbly keeps continuously triggering and sending test emails to our receiver email.
Could you please help investigate why this automation is triggering without any new form submissions, and how we can resolve this?
Hello Benjamin,
Thank you for reaching out and for sharing the workflow details.
We checked the issue and found that Meta has recently changed/deprecated the API used by the existing polling-based Lead Ads trigger, and we are currently making the required updates on our end. This can cause workflows to fetch and process lead data unexpectedly, which may result in repeated workflow executions and test emails even when there are no new form submissions.
As a temporary workaround, if you are using the New Lead event, we recommend using the New Lead – Instant trigger instead.
Please note that while configuring this trigger, you need to connect the Facebook Page Owner's account. An Admin account will not work with the New Lead – Instant trigger.
We are also investigating the existing workflows from our end and working on the required API updates. We will inform you once we have further confirmation.
Please check the New Lead – Instant trigger and let us know if you face any issues while configuring or testing it.
Hello,
Thanks for your update.
Since you replied my email, I didnt get any new email from my old workflow. So, I assume the issues already settle. So, I'll just adding the previous receiver. After this, when I want to create new campaign, i'll setup new form and also new workflow as you suggest to me. If what I understand is totally wrong, you can just inform me again.
Thank you.
Hello Benjamin,
Yes, your understanding is correct.
Since the old workflows have stopped triggering unexpectedly, you can proceed with your existing setup and add the required receiver back to the workflow.
If you face any issues while setting up the new workflow or testing the trigger, please share the details with us, and we will assist you.