URGENT UPDATE – Issue Still Continuing, Newly Purchased Tasks Exhausted Again Due to Old Lead Duplication

Hello Pabbly Support Team,

I am providing another urgent update because the issue is still continuing and has now caused further task-credit loss in my account.

Yesterday, because the Facebook Lead Ads integration issue caused duplicate executions and exhausted my available tasks, I had no practical option but to make an additional payment of ₹2,122.83 for Pabbly Connect Monthly Plan – Tier 1. I made this payment specifically to keep our live client lead automations operational and to avoid missing genuine leads.

Unfortunately, the tasks I purchased/renewed yesterday have now been exhausted again because the same issue is continuing.

I have received an official Pabbly email confirming that the action steps in my workflow are no longer executing because my Pabbly Connect account task limit has been exhausted.

I am attaching this email as evidence.

More importantly, I have now checked the lead data being written to our Google Sheet. This confirms that this is not simply the latest lead being duplicated.

Older previously processed leads are being triggered and inserted repeatedly.

For example, the attached Google Sheet screenshot shows the same old lead with the same timestamp, name and phone number being inserted repeatedly across a large number of rows.

This means that Pabbly is repeatedly processing historical/previously captured Facebook leads as if they were new leads, executing the downstream actions and consuming paid tasks each time.

The situation is now:

1. The Facebook Lead Ads integration started repeatedly processing old leads.

2. Duplicate executions consumed my original task allocation.

3. Our clients received repeated/duplicate lead notifications and started complaining.

4. To prevent interruption of genuine client leads, I paid an additional ₹2,122.83 yesterday.

5. The known issue continued after that payment.

6. The newly available tasks have now also been exhausted.

7. Pabbly has now emailed me confirming that workflow actions are pending/not executing because the task limit has been exhausted.

8. Our Google Sheet provides further evidence that old leads are repeatedly being processed, rather than only the most recent lead being duplicated.

9. As a result, our genuine live client workflows are now affected again.

Pabbly Support has already confirmed in this forum that the current Facebook Lead Ads integration is experiencing unexpected behavior due to the version being deprecated by Meta and that your Technical Team is working on a fix.

Therefore, I urgently request that this case be escalated to both the Technical Team and Billing Team.

Please specifically confirm:

1. When will this issue be fixed?

2. Is it currently safe to keep Facebook Lead Ads workflows enabled, or should all affected workflows remain disabled until Pabbly confirms the fix?

3. Please calculate and restore ALL task credits consumed by duplicate/old-lead executions, including the tasks that were exhausted again after my additional payment.

4. Please review the additional ₹2,122.83 payment I was forced to make because of this incident. I made this payment only because the first set of tasks had already been consumed by these abnormal duplicate executions. Those newly available tasks have now also been exhausted because the same issue continued.

5. Please confirm how Pabbly will ensure that genuine new leads received during this incident are processed correctly and only once after the fix, without triggering another large batch of old leads.

This is no longer only a troubleshooting issue for us. It is causing repeated loss of paid task credits, interruption of live client lead delivery, duplicate client notifications, and operational impact to our business.

I have already paid additional money to keep the system operational, and those tasks have now been consumed again by the same known issue.

I am attaching:

* Pabbly email confirming that my task limit has been exhausted and workflows are going into pending status.

* Google Sheet evidence showing the same old lead repeatedly inserted across many rows.

* Previous screenshots showing duplicate WhatsApp lead notifications.

* Proof of the additional ₹2,122.83 Pabbly subscription/payment.

Please do not ask me to purchase additional tasks again while this known issue remains unresolved.

I need an urgent technical resolution, restoration of all incorrectly consumed tasks, and a specific response from the Billing Team regarding the additional payment.

Please also notify me clearly when the issue has been completely fixed and it is safe to re-enable/run all Facebook Lead Ads workflows.

Regards,

Sangeeth G Sivan

Managing Director

Brandvaro Innovations Pvt Ltd