Multiple videos get uploaded

Status: Open · Asked by Mohammad Mahmoudilari on · 0 views

Mohammad Mahmoudilari — Question ·
Hello,

In my workflows, editors upload videos to Dropbox, and those videos get uploaded to Frame.io.
I have multiple workflows for different clients, and this isn't a big deal, but when my editors upload just 1 video, 2-3 videos get uploaded to Frame.io instead of just 1.
I usually just delete the extra ones, but it's getting a bit too much, so I wanted to see if you guys can fix it.

Pabbly Support — Reply ·

Hello,

Thank you for reaching out!

The Dropbox trigger uses POST-based webhooks. When setting up the workflow, if the "Save & Send Test Request" button is clicked multiple times during testing, each click registers an additional webhook subscription directly inside your Dropbox account.

As a result, whenever a single file is uploaded, Dropbox sends multiple webhook events simultaneously to Pabbly Connect, causing the workflow to trigger multiple times.

How to Resolve This

To clean up the duplicate webhook registrations and stop multiple uploads:

  1. Create a New Workflow: Create a brand new workflow in your Pabbly Connect account and set up the Dropbox $\rightarrow$ Frame.io trigger/action steps.

  2. Save Only Once: Click "Save & Send Test Request" just once to capture the response and establish a single clean webhook connection with Dropbox.

  3. Turn Off/Delete the Old Workflow: Turn off or delete the existing workflow (Dropbox to Frame.io Stratabeat) so it stops processing incoming events.

Once set up in a new workflow, test with a fresh file upload. It will trigger only once per file!

Please give this a try and let us know if you need any further assistance.

Thanks & Regards,
Hrishabh
Customer Support Associate
🌐 Pabbly.com
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