My whatsapp not syncing

Status: Open · Asked by Prateek Tiwari on · 0 views

Prateek Tiwari — Question ·
Hi, my number +91 9990110596 (WABA ID 358666615894760) is connected in Coexistence mode (WhatsApp Business App + Cloud API). Outgoing works — template sync and submission succeed — but incoming messages are not reaching the Pabbly inbox since 14 Sept. Messages get delivered (2 ticks) on the Business App. I re-did Embedded Signup today. Please check the webhook / subscribed_apps for this WABA and enable incoming message sync. "Subscribe" option is greyed out in the number men
Pabbly Support — Reply ·

Hello Prateek,

Thanks for reaching out and for the detailed information.

As we can check, you are currently on the free plan. The webhook subscription for the free plan is not available to receive messages; that is why the Subscribe option is greyed out in your account.

Kindly upgrade the plan to a paid subscription and then the Subscribe option will be automatically enabled to receive incoming messages and notifications.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

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