Need Help to Remove Permanent Ban from Client's WhatsApp Business Number (Nigeria Project)

Status: Closed · Asked by Airport EV on · 0 views

Airport EV — Question ·
Hello Pabbly Support Team,

We are developing and running a WhatsApp bot for our client in Nigeria (Airport EV taxi project – Zuid Energies Limited).

The client’s WhatsApp Business Account has been permanently disabled by Meta.

Details:
- Business: Zuid Energies Limited (Airport EV)
- WhatsApp Account ID: 1499250935304222
- Status: Permanently Disabled
- Reason: breach of Terms of Acceptable Use
- Duration: Permanent

We need to remove this ban from the number so the bot can work again.

Can you please help us with this?

Thank you.
Pabbly Support — Reply ·

Hello there,

Thank you for reaching out.

Unfortunately, we cannot assist with lifting a permanent ban from a WhatsApp Business Account, as this decision is entirely controlled by Meta. To resolve this issue, your client will need to appeal directly through their Meta Business Manager. Here are the steps:

1. Log in to the Meta Business dashboard.
2. Go to the Help section to contact Meta support.
3. Submit an appeal regarding the account status, clearly explaining the situation.

Please note that while we can guide you on integration matters, the reinstatement of the account must be handled directly by Meta.

If you have any further questions or need assistance with Pabbly Chatflow integration, feel free to ask.

Thanks & Regards,

Adeel Akhtar
🌐 Pabbly.com

Back to all forum threads · Log in to reply